Open to opportunities

Rose Wairimu

@rosewairimu

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Experienced IT support specialist dedicated to enhancing user experiences.

Kenya

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What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth in IT support.

I am an experienced IT support specialist with a solid background in hardware, software, and network troubleshooting. My proficiency in providing technical assistance and user training has allowed me to enhance user experiences significantly. I am committed to delivering efficient IT solutions and have developed strong problem-solving and organizational skills throughout my career.

In my recent role as an Application Support Analyst at Optiven Limited, I provided comprehensive technical support for various IT systems, conducted training sessions, and maintained computer systems in collaboration with other departments. My dedication to improving application designs and support procedures has led to enhanced operational efficiency and user satisfaction.

With certifications in technical support, networking, and cybersecurity, I am well-equipped to tackle complex IT challenges. I am passionate about leveraging my skills to contribute to a dynamic team and help organizations achieve their IT goals.

Experience

Work history, roles, and key accomplishments

Application Support Analyst

Optiven Limited

Dec 2023 - Present (1 year 7 months)

Provided technical support for hardware, software, and network-related issues. Conducted training sessions for employees on IT systems and hardware use. Maintained computer systems and applications in collaboration with other departments.

User Training Ticketing Systems Data Security

IT Technical Support

Kenya Revenue Authority

Dec 2022 - Present (2 years 7 months)

Identified and repaired complex operational issues with work-related tools depending on customer feedback. Configured, deployed, troubleshooted, repaired and maintained employee equipment.

Hardware Fault Resolution Software Fault Resolution Cable Management IP Phone Configuration Technical Support Customer Feedback Analysis

Invoicing Clerk

EEDI Kenya

Prepared and issued accurate invoices to clients, ensuring timely delivery. Verified and reconciled billing discrepancies with precision. Maintained comprehensive records of financial transactions and client accounts.

Invoicing Billing Data Entry Invoicing Discrepancies Financial Compliance Client Communication

Technical Support Attachee

County Government of Kericho

May 2021 - Present (4 years 2 months)

Developed moderate knowledge of machine repair and maintenance limited to testing machines and devices to ensure optimal performance. Issued and maintained security systems with regular updates.

Machine Repair Maintenance