At Modsquad, I assist customers with technical support and customer service by phone, chat, and email. I also help them place orders, navigate websites and software, and answer billing and general questions.
At Etech, I placed customer orders and helped customers use the website and complete checkout. I shared information about products and cell phone plans through chat and provided customer service.
I studied acting at Stephen F. Austin State University, which helped me become more outgoing in my customer service experiences. I also studied theater at the University of North Texas and psychology online at Capella University.
