Dalitso kamanga
@dalitsokamanga
IT Operations and Systems Support leader driving reliable infrastructure, security, and user-focused IT services.
MalawiWhat I'm looking for
I am an IT professional with over five years' experience in systems support, IT operations management, and infrastructure administration, delivering Tier I/II support, system imaging, software deployment, and group policy administration across Windows and Apple environments. I have led cross-functional teams, coordinated vendor relationships, implemented helpdesk systems, and streamlined operations through automation and technical documentation.
My background includes managing multi-branch ICT operations, supporting network and server infrastructure, performing data analysis for health research, and executing structured cabling projects. I am committed to continuous improvement, security compliance, and fostering a customer-centric culture to ensure business continuity and measurable operational improvements.
Experience
Work history, roles, and key accomplishments
IT & Operations Manager
Tyre Trove
Oct 2023 - Present (2 years)
Spearheaded IT operations and infrastructure, leading a cross-functional team to deliver Tier I/II support, manage workstation lifecycles, and improve IT support response times while contributing to IT planning and security compliance.
ICT Manager
Motor Service Centre
May 2021 - Jul 2023 (2 years 2 months)
Oversaw ICT operations across four branches, implemented group policies, managed vendor relationships and hardware upgrades, and trained staff to ensure uptime of inspection-related systems.
IT Officer
Motor Service Centre
May 2019 - May 2021 (2 years)
Provided daily support for network devices, printers and user software, maintained inspection system data, managed routers/switches, and introduced documentation and user training to improve compliance.
LMData Analyst
Liverpool School for Tropical Medicine
Oct 2018 - Dec 2018 (2 months)
Collected and processed field data, created statistical models, and ensured data integrity to support health research projects.
Cable Installation Officer
Nu Tread
Sep 2018 - Sep 2018 (0 months)
Installed structured cabling and configured equipment to meet quality and safety standards for site deployments.
Education
Degrees, certifications, and relevant coursework
DMI St John the Baptist University
Bachelor of Computer Science, Computer Science
Bachelor of Computer Science degree in progress or planned with completion year listed as 2027.
ALX (Data analytics course)
Course Certificate, Data Analytics
2023 - 2024
Completed a data analytics course through ALX from October 2023 to June 2024.
Unknown (Diploma awarding institution)
Diploma in Information Technology, Information Technology
Completed a Diploma in Information Technology with graduation year listed as 2016.
Michiru Secondary School
MSCE, Secondary Education
Completed Malawi School Certificate of Education (MSCE) at Michiru Secondary School in 2012.
Bambino Secondary School
JSCE, Secondary Education
Completed Junior School Certificate Examination (JSCE) at Bambino Secondary School in 2010.
Availability
Location
MalawiAuthorized to work in
Job categories
Skills
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