Open to opportunities

William Chanika

@williamchanika

Message

IT Support Officer with a passion for IT and data analysis.

Malawi

Message

What I'm looking for

Seeking a challenging role that utilizes my IT and data analysis skills to contribute to research insights and drive business growth.

I am a detail-oriented and organized individual with a strong background in IT and data analysis. With experience in designing and creating electronic Case Report Forms, collecting and managing data, and providing IT support services, I am confident in my ability to contribute to research insights.

I hold a Bachelor of Science (Honours) in Computing (Information Systems) and have obtained various certifications in Android development, ICH Good Clinical Practice, and Human Subjects Protection Training. I am proficient in a range of technical skills, including Google Cloud, SQL, Oracle, PHP, C, JavaScript, XML, Python, and C++.

I am a strong leader, honest, and reliable, with excellent communication skills in both oral and written English and Chichewa. I am well-organized, flexible, and adaptable, with the ability to work independently or as part of a team.

Experience

Work history, roles, and key accomplishments

Current

IT Support Assistant

Current

General Alliance Insurance Limited

Jun 2024 - Present (2 years 1 month)

• Troubleshoot hardware, software, and network issues.
• Manage and maintain IT infrastructure.
• Conduct user training on software, IT best practices, and cybersecurity.
• Coordinate with vendors for equipment procurement and maintenance.
• Document technical issues and resolutions.

IT Support Networking Database Administration Data Management Human Computer Interaction

Data Officer

Training & Research Unit of Excellence (TRUE)

Apr 2022 - Aug 2024 (2 years 4 months)

Designed and created electronic Case Report Forms (eCRFs) using REDCap, Survey CTO, and ODK with XML. Collected and managed data using tablets and ensured data quality through rigorous cleaning processes.

CTO XML Data Excel

Data Enumerator

Training & Research Unit of Excellence (TRUE)

Feb 2023 - Mar 2023 (1 month)

Obtained informed consent from study participants and conducted data collection using tablets. Administered questionnaires and conducted interviews to gather research data.

Data Collection