BCBright Chada
@brightchada
Dedicated IT professional with extensive experience in systems support.
MalawiWhat I'm looking for
I am an enthusiastic and dedicated IT professional with extensive experience across all areas of information technology. My career began as an IT Systems Support Engineer at Computer Connection LTD, where I honed my skills in configuring and installing network servers, troubleshooting hardware and software issues, and providing exceptional user support. Over the years, I have developed a proactive approach to challenges, performing effectively in high-pressure environments.
Currently, I serve as a System Support Engineer at Unified Technologies Ltd, where I manage corporate hardware and software deployment, support MS Active Directory, and provide remote technical assistance to end users. My commitment to maintaining security standards and my ability to train and assist users on voice and data systems have made me a valuable asset to my team. I am now looking to progress into a challenging position within the IT sector, where I can leverage my skills and experience to contribute to a leading organization.
Experience
Work history, roles, and key accomplishments
System Support Engineer
Unified Technologies Ltd
Jan 2008 - Present (17 years 5 months)
Responsible for maintaining corporate hardware and software inventory, managing deployments, supporting MS Active Directory, and providing remote technical support. Enforced security protocols and trained users on voice and data systems.
IT Systems Support Engineer
Computer Connection LTD
Jan 2000 - Jan 2008 (7 years 11 months)
Served as workshop supervisor, configuring and installing network servers, handling hardware and network issues, upgrading operating systems, and providing user support. Developed processes for application implementation and provided training for staff.
Education
Degrees, certifications, and relevant coursework
MW. Tech Direct Services
Training Certificate, Electronics
1999 - 2000
Completed practical electronics training, gaining hands-on experience in electronic systems and troubleshooting.
Illovo Training School
Training Certificate, Electrical Engineering
1997 - 1999
Trained in electrical department focusing on practical applications and foundational knowledge in electrical systems.
Kaspersky Headquarters
Training Certificate, Cybersecurity
2012 -
Completed training in Security Administration, focusing on cybersecurity principles and practices.
City and Guilds of London
Technician Engineering, Electrical and Electronics Engineering
1997 - 1999
Completed training in Electrical and Electronics Technician Engineering, covering subjects such as Electrical Principles, Basic Electronics, and Communication and Science.
CompTIA
Certification, Information Technology
Achieved certifications in CompTIA N+, A+, Security+, and Cisco CCNA, demonstrating proficiency in IT fundamentals and networking.
NetApp
Certification, Data Management
Completed certifications in Data Protection and OnTAP NCDA, focusing on data management and storage solutions.
Tech stack
Software and tools used professionally
Availability
Location
MalawiAuthorized to work in
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