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Tumelo Banda

@tumelobanda

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CompTIA A+ certified IT support specialist focused on efficient technical solutions.

Malawi

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What I'm looking for

I seek a hands-on IT support role where I can resolve technical issues, improve documentation and processes, and mentor staff in a collaborative environment.

I am a detail-oriented CompTIA A+ certified IT support professional with hands-on experience in technical support, systems troubleshooting, and network maintenance across Windows, macOS, and Linux environments.

At C&T Tech Ltd I diagnosed and resolved hardware and software issues for 100+ local clients, implemented documentation that reduced resolution time by 15%, and performed workstation setups and staff training to boost productivity.

Previously I managed Tier 1 support at Don Bosco IT Lab, maintaining a 95% user satisfaction rating while administering Microsoft 365 and Active Directory, performing routine maintenance, and troubleshooting network connectivity.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

C&T Tech Ltd

Apr 2024 - Nov 2025 (1 year 7 months)

Diagnosed and resolved hardware and software issues for 100+ local clients, implemented documentation improvements that reduced average resolution time by 15%, and conducted workstation setups and staff training to improve productivity.

MacOS Active Directory VPN

IT Support Lab Technician

Don Bosco IT Lab

Jan 2024 - Dec 2024 (11 months)

Managed Tier 1 support in a distributed lab environment with a 95% user satisfaction rating, administered Microsoft 365 and Active Directory accounts, and performed routine maintenance and network troubleshooting.

Tier 1 Support Active Directory Ubuntu Maintenance