Tumelo Banda
@tumelobanda
CompTIA A+ certified IT support specialist focused on efficient technical solutions.
What I'm looking for
I am a detail-oriented CompTIA A+ certified IT support professional with hands-on experience in technical support, systems troubleshooting, and network maintenance across Windows, macOS, and Linux environments.
At C&T Tech Ltd I diagnosed and resolved hardware and software issues for 100+ local clients, implemented documentation that reduced resolution time by 15%, and performed workstation setups and staff training to boost productivity.
Previously I managed Tier 1 support at Don Bosco IT Lab, maintaining a 95% user satisfaction rating while administering Microsoft 365 and Active Directory, performing routine maintenance, and troubleshooting network connectivity.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
C&T Tech Ltd
Apr 2024 - Nov 2025 (1 year 7 months)
Diagnosed and resolved hardware and software issues for 100+ local clients, implemented documentation improvements that reduced average resolution time by 15%, and conducted workstation setups and staff training to improve productivity.
IT Support Lab Technician
Don Bosco IT Lab
Jan 2024 - Dec 2024 (11 months)
Managed Tier 1 support in a distributed lab environment with a 95% user satisfaction rating, administered Microsoft 365 and Active Directory accounts, and performed routine maintenance and network troubleshooting.
Education
Degrees, certifications, and relevant coursework
Tsokankanasi Secondary School
Malawi School Certificate of Education, Secondary Education
Completed the Malawi School Certificate of Education (MSCE) at Tsokankanasi Secondary School, awarded December 2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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