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Dalia Nabil

@dalianabil

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Skilled international relations professional with 6+ years of experience.

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What I'm looking for

I am looking for a role that values cultural sensitivity and offers opportunities for professional growth.

I am an international relations professional with over six years of experience in nonprofits, foreign affairs, and refugee services. My expertise lies in cross-cultural communication, logistics, and customer support, which I have honed through various roles, including my current position as a Project Assistant at the International Organization of Migration in Doha, Qatar. I am dedicated to maintaining the confidentiality and integrity of sensitive information while ensuring high-quality data management.

Throughout my career, I have successfully managed logistical arrangements for cultural orientation courses and provided essential support to marginalized populations. My experience includes conducting information desk sessions for refugees and assisting in procurement processes to meet the needs of staff and beneficiaries. I have also worked as a Senior Customer Support Specialist, where I effectively communicated with various stakeholders and resolved inquiries in high-pressure environments.

Experience

Work history, roles, and key accomplishments

Current

Project Assistant

Current

International Organization of Migration- CAS

Jun 2024 - Present (1 year 1 month)

Undertook activities related to scheduling and handling logistical arrangements for cultural orientation courses. Worked cross-functionally with other departments and demonstrated a solid understanding of USRAP and SOPs.

Logistics SOPs Data Entry Confidentiality Procurement Stakeholder Management

Front Desk & Administrative Assistant

Consulate General of Ireland

Aug 2023 - Dec 2023 (4 months)

Provided administrative support to the Mission, including reception duties and managing correspondence, invitations, and calls. Monitored external mailboxes and responded in a timely manner, while also assisting the Vice Consul/Consul General with various tasks.

Administrative Support Diplomatic Protocol Customer Service Analytical Thinking Confidentiality Multitasking Scheduling

Senior Customer Support Specialist

Primary Diagnostics

Jul 2020 - May 2023 (2 years 10 months)

Responded to 20-50 phone calls daily to assist with inquiries related to registering and scheduling participants from various agencies. Communicated with peers and team leaders using Slack and answered participant inquiries via email, averaging 30 emails daily.

Customer Support Scheduling Email Communication Slack Data Entry Problem Solving Multitasking

Resettlement Case Management Assistant

International Rescue Committee

Jan 2015 - Aug 2018 (3 years 7 months)

Taught Cultural Orientation classes to up to 15 clients and filled out forms for clients related to US Citizenship and Immigration Services (USCIS). Resettled over 70 clients within the San Francisco Area and managed electronic case files using ETO software.

Cultural Orientation ETO Software US Refugee Admissions Program Outreach Confidentiality

Education

Degrees, certifications, and relevant coursework

San Francisco State University

Bachelor of Arts, International Relations and Middle and Islamic Studies

Activities and societies: Led group projects utilizing teamwork and collaboration skills. Conducted extensive IR-related research, including analysis of large data sets for class papers.

Focused on International Relations and Middle and Islamic Studies. Completed a final thesis on 'North African Warriors - The rise of International Terrorism'.