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Daisy Kwakye

@daisykwakye

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Customer Success & Operations Specialist who delivers technical support and flawless execution across teams.

Ghana

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What I'm looking for

I’m seeking roles in operations, customer success, administration, research support, or events where service excellence and execution drive growth.

I’m a Customer Success & Operations Specialist with 4+ years’ experience across SaaS, telecoms, banking, research, events, and FMCG retail. I bring a strong track record in first-line technical support, POS troubleshooting, high-volume client communication, and data integrity—always with service excellence and execution at the center.

In operations and program leadership, I’ve led end-to-end relaunch efforts for a retail bakery, including permits, FDA compliance, vendor setup, production planning, contractor coordination, and health & safety implementation. I also manage supply chain sourcing and retail growth through quality checks, repackaging, direct sales, and logistics between suppliers and customers.

I’ve further strengthened my operational discipline through research support—designing and executing data collection, running systematic literature reviews, and maintaining compliant research databases—and through events where I led VIP protocol and on-day logistics for large public events with 400+ attendees. Whether I’m coordinating stakeholders, ensuring regulatory compliance, or resolving issues under pressure, I focus on outcomes, accuracy, and customer trust.

Experience

Work history, roles, and key accomplishments

PA to CEO & Data Researcher

The Sales Architect

Apr 2022 - May 2023 (1 year 1 month)

Managed executive schedules and coordinated meetings and events while maintaining confidential business records. Supported customer service channels and conducted market research and competitor analysis for business growth strategies, handling 25+ contacts/day.

Customer Service Support Market Research Competitor Analysis Stakeholder Management Data & Research

Call Centre Agent

Multichoice Ghana Limited

Dec 2021 - Sep 2022 (9 months)

Delivered first-contact resolution for 100+ daily customer inquiries using Genesys CRM. Resolved billing, account, and service issues, handled escalations, cross-sold features, and maintained accurate customer records across systems.

Genesys First Contact Resolutions Escalation Handling Cross Selling

Customer Success Executive

Tevent UK

May 2021 - Mar 2022 (10 months)

Provided first-line technical support for webinar platform users via live chat and email, guiding customers to resolution and supporting system testing. Managed high-volume communication (50+ contacts/day) and fed product feedback into improvement loops.

Technical Support Troubleshooting Customer Success Live Chat Support Email Support System Testing Product Feedback Customer Satisfaction Incident resolution

Floor Ambassador

National Service Agricultural Development Bank

Sep 2019 - Aug 2020 (11 months)

Assisted customers with payments, deposits, withdrawals, and account troubleshooting while handling 15+ daily contacts via phone and email. Introduced customers to digital banking products and POS services, providing practical support for banking transactions.

Customer Support Payments & Withdrawals Support POS Digital Banking High Volume Communication Service Excellence

Research Assistant

Bureau for Research and Development

May 2026 - Present (1 month)

Supported principal investigators with the design and execution of data collection activities across research projects. Conducted systematic literature reviews, maintained research databases, and ensured compliance with ethical and institutional review protocols.

Research Data Collection literature review Data Integrity Ethics

Head of Protocol & Events

Daylight Events Team

Jan 2025 - Present (1 year 5 months)

Led the protocol team for large-scale public events, including Roverman Productions Tema roadshows with 400+ attendees. Managed VIP movements, artist liaison, on-day logistics, and ushering teams while troubleshooting live issues under pressure.

VIP Events Operations Event Logistics Ushering Team Management Risk Management

Founder: Product Sourcing

Hadassah's Sheabutter

Jul 2024 - Present (1 year 11 months)

Established a sheabutter retail line after a sourcing trip to Tamale, managing end-to-end supply chain activities from factory liaison and bulk purchasing to quality checks, repackaging, and direct sales. Drove customer growth through markets, referrals, and social channels while managing inventory, pricing, cash handling, and customer education.

Sourcing Procurement Factory Liaison Inventory Management Customer Education Logistics Coordination

Co-Founder & Operations Lead

Meeks Dunamis Bakery & Retail

Jun 2023 - Present (3 years)

Led the full relaunch of a family bakery post-incident, managing permits, FDA compliance, vendor setup, and production planning for Q2 2026. Oversaw a 9,000 GHS garage-to-commercial kitchen conversion and rebuilt the customer base with a projected 200+ loaves/day at launch.

Operations Leadership Vendor Production Planning Budget Management Inventory Control B2C Sales