Margaret Brown

Managed appointment schedules to support optimal patient flow and provider availability. Coordinated referrals and authorizations while serving as a primary point of contact for patients and families and maintaining accurate patient records.

Provided customer support via phone, email, and chat, resolving concerns and sharing accurate information about products and services. Scheduled appointments, processed orders and payments, and documented interactions while meeting productivity, quality, and customer satisfaction goals.

Handled guest services and managed incoming calls and emails, routing inter-office messages as requested. Completed administrative tasks including mail/document distribution, filing, office supply management, and scheduling support, while maintaining organized records.

Supported clients with activities of daily living including bathing, dressing, toileting, mobility assistance, vital sign monitoring, and meal preparation. Administered medications per chart, maintained light housekeeping, and provided companionship while assisting with safe patient care and monitoring.

Supported resident service plans and program requirements by completing assigned tasks and documenting shift activities and resident logs. Assisted with telephone and walk-in intakes, provided medication in accordance with resident charts, monitored behaviors and reported incidents, and supported meals and housekeeping.

Trained new employees on store operations, product and equipment knowledge, and maintained a clean, well-organized work environment. Coordinated with district or regional leadership on operational changes and managed employee schedules, including hiring and performance management.

Screened employees in a hospital setting by asking COVID-19 symptom and diagnosis questions and managing entry procedures. Performed reception and hostess duties in support of front-desk operations and guest flow.

Greeted guests, coordinated seating assignments, and ensured guests were introduced to servers promptly to support smooth restaurant operations.

Provided customer service while preparing food and supporting daily cleaning duties. Trained new employees and handled cash, inventory control, and inventory-related tasks while assisting with team operations.

Medical assistant certification ongoing since December 2025.

Certified telemetry technician credential ongoing since June 2025.

Nurse Aide certificate program ongoing since January 2026.

BLS certification valid from August 2025 through August 2027.

Upper secondary education at Tinkham Alternative Education, completing studies including mathematics, science, and English. Earned a high school diploma.

Basic first aid certificate listed among certifications.

CPR certification listed among certifications.