Open to opportunities

Dahlia E

@dahliae

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Dedicated professional with experience in customer service and education.

Turkey

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I'm Dalya Erdoğan, a dedicated professional with a strong background in customer service and education. With over six years of experience in various roles, including Quality Control, Social Studies Teacher, and Customer Service Representative, I have honed my skills in effective communication, teamwork, and problem-solving.

My journey began with a degree in Social Studies Teaching from Manisa Celal Bayar University, which laid the foundation for my teaching career. I have spent three years as a Social Studies Teacher, where I developed engaging lesson plans and fostered a positive learning environment. Additionally, my experience in customer service has equipped me with the ability to handle diverse client needs and resolve issues efficiently.

I am passionate about continuous learning and personal development, which is reflected in my certifications in communication skills. I thrive in collaborative environments and am eager to contribute my skills to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Quality Control Specialist

Current

Teleperformance Turkey

Jun 2021 - Present (4 years)

Monitored and evaluated service quality to ensure adherence to company standards and regulatory requirements. Identified areas for improvement and provided feedback to enhance operational efficiency and customer satisfaction.

Quality Assurance Process Improvement Data Analysis Performance Monitoring Reporting Compliance

Current

Social Studies Teacher

Current

Net Bilgi Özel Etüt Merkezi

Aug 2020 - Present (4 years 10 months)

Developed and delivered engaging social studies lessons to students, fostering critical thinking and historical understanding. Assessed student progress and provided individualized support to improve academic performance.

Curriculum Development Classroom Management Assessments Communication

Customer Service Representative

Akbank T.A.Ş.

Feb 2016 - Present (9 years 4 months)

Provided comprehensive customer support for banking products and services, resolving inquiries and issues efficiently. Maintained high levels of customer satisfaction through professional and empathetic communication.

Customer Support Communication Skills Banking Operations CRM Software Data Entry

Customer Representative

Teleperformance

Dec 2014 - Present (10 years 6 months)

Handled inbound and outbound customer communications, providing information and resolving service-related concerns. Contributed to achieving team targets by maintaining high standards of service delivery.

Customer Service Call Center Operations Communication Problem Solving Product Knowledge CRM Systems

Education

Degrees, certifications, and relevant coursework

MÜ

Manisa Celal Bayar Üniversitesi

Lisans, Sosyal Bilgiler Öğretmenliği

Studied Social Studies Teacher Education at Manisa Celal Bayar University. Completed a comprehensive curriculum focused on preparing future educators in social sciences.