Open to opportunities

Dafani Peralta

@dafaniperalta

Message

Dedicated customer service representative with a passion for community support.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while contributing positively to the community.

I am a dedicated professional currently pursuing a Bachelor's degree in Accounting at Berkeley College, with an expected graduation in 2025. My journey has been shaped by my commitment to excellence in customer service and community engagement. I have honed my skills through various roles, including my current position as a Call Center Representative at the YMCA, where I maintain high customer service standards and manage data entry and database administration.

Previously, I worked as a Sales Representative at Herbalife, where I built strong relationships with customers and provided them with nutrition and fitness guidance. My volunteer experiences, including working with Paterson Habitat for Humanity and as a receptionist at New Destiny Family Success Center, have further developed my ability to connect with diverse individuals and advocate for community needs. My story of overcoming challenges to earn my GED has been featured on multiple news platforms, highlighting my resilience and determination.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

YMCA

Maintained high customer service standards and demonstrated excellent listening skills while handling inbound and outbound calls. Managed data entry and database administration tasks efficiently.

Customer Service Data Entry Database Administration Inbound Outbound Calling

Sales Representative

Herbalife

Sep 2018 - Present (6 years 9 months)

Cultivated and sustained strong sales relationships with customers, ensuring they received high-quality products. Provided comprehensive nutrition and fitness guidance through follow-up calls and meetings.

Sales Customer Relationship Management Product

Volunteer

Paterson Habitat for Humanity

Jan 2018 - Present (7 years 5 months)

Volunteered to construct and paint housing facilities for underprivileged families in Paterson. Advocated for the program at local sites, distributing flyers and explaining the need for volunteers.

Construction Community Outreach Advocacy Public Speaking

Volunteer Receptionist

New Destiny Family Success Center

Jan 2014 - Present (11 years 5 months)

Managed incoming office calls and assisted participants with a wide range of needs, including taxes and welcome forms. Assessed individual needs to provide appropriate assistance and support.

Administrative Support

Education

Degrees, certifications, and relevant coursework

Berkeley College

Bachelor's Degree, Accounting

Currently pursuing a Bachelor's Degree in Accounting at Berkeley College. This program focuses on developing a strong foundation in financial principles and practices, preparing for a career in accounting.

Silk City 2000 Adult School

High School Diploma Equivalency, General Studies

Successfully completed the General Educational Development (GED) program at Silk City 2000 Adult School, earning a High School Diploma Equivalency. This achievement demonstrates proficiency across core academic subjects.