Dacia Wilson-Reid

Led strategic account management for national clients, developing logistics solutions that drove 50–60% growth in key accounts through proactive business reviews and data-driven opportunity analysis. Managed complex stakeholder alignment across finance, operations, and sales to ensure contract compliance and category growth.

Oversee a direct-to-consumer apparel business, managing contracts, inventory, pricing, and customer relationships to improve sales and gross margin. Use analytics to forecast demand and maintain on-time fulfillment with 98% customer satisfaction.

Managed sales performance across e-commerce platforms by tracking revenue, pricing, and inventory trends. Used data to adjust pricing and inventory decisions to improve sell-through and profitability.

Owned a portfolio of 300+ strategic accounts, executing engagement and retention plans aligned to organizational goals. Conducted market and performance analyses to identify growth and operational improvement opportunities, supporting category initiatives and contract optimization for measurable revenue outcomes.

Supported national account executives with contract management, customer onboarding, and CRM optimization for 600+ accounts. Partnered with finance and operations to maintain accurate pricing and rate compliance and improve data accuracy, reducing reporting turnaround times by 25%.

Managed property claims and maintained accurate claim data for reporting and compliance. Reviewed claim trends to identify issues affecting cycle time and cost, and worked with internal teams to improve processes and reduce delays.

Managed complex property damage cases requiring high attention to detail, negotiation, and problem resolution. Improved operational efficiency while maintaining top-tier customer satisfaction scores through effective case management and communication.

Earned a Bachelor of Arts in Criminal Justice.

Completed an Associate in Claims (AIC) program/certification for claims-focused training.