Open to opportunities

Tonni User

@tonniuser

Message

I lead operations, procurement, and programme delivery across complex multi-stakeholder initiatives.

Kenya

Message

What I'm looking for

I'm looking to lead operations, project delivery, and programme coordination where I can strengthen systems, compliance, procurement, and team accountability while supporting sustainable organizational and community growth.

I lead end-to-end operations at Serian Wellness Center, overseeing planning, resourcing, scheduling, delivery, and post-service reviews across concurrent client programmes.

I build quality assurance systems, manage procurement cycles and fleet operations, and maintain audit-ready contract, SLA, and vendor documentation. I also coach cross-functional operations, service, logistics, and administrative teams while improving accountability and reducing operational costs.

As a Business Skills Facilitator with the NYOTA Programme, I deliver practical training in business planning, financial literacy, record keeping, compliance, and enterprise growth. I support youth beneficiaries to meet programme milestones and prepare for start-up grant disbursements.

My earlier work with the Christian Health Association of Kenya and FHI 360 strengthened my experience in donor-funded programme coordination, logistics, procurement documentation, compliance reporting, and stakeholder support.

Experience

Work history, roles, and key accomplishments

Current

Business Skills Facilitator / Trainer

Current

NYOTA Programme — Government of Kenya

Nov 2025 - Present (10 months)

Facilitated four-day Business Skills Training sessions covering business planning, financial literacy, record keeping, market readiness, compliance, and enterprise growth strategies
Delivered high-engagement training to cohorts of youth beneficiaries, creating practical learning environments that translate skills into actionable business plans
Supported participant readiness for KES 50,000 start-u

Training Delivery Business Planning Financial Literacy Record keeping Compliance Enterprise Growth Program Coordination

Current

Operations Manager

Current

Serian wellness center

Jan 2019 - Present (7 years 8 months)

Directed end-to-end project operations: planning, resourcing, scheduling, delivery, and post-service review across multiple concurrent client programmes
Built and implemented quality assurance systems, maintaining consistent service standards and client satisfaction for institutional accounts, including Safaricom Plc
Managed a cross-functional team — operations, service, logistics, and admin staff

operational improvements Budget Management Quality Assurance Program Coordination Team Leadership Procurement Project Management Operations Management Microsoft Office Stakeholder Management Vendor Management Business Administration Process Improvement Fleet Management

Administrative Assistant

CHRISTIAN HEALTH ASSOCIATION OF KENYA

May 2016 - Dec 2018 (2 years 7 months)

Coordinated logistics, procurement documentation, and programme reporting for multiple donor-funded project workstreams
Managed procurement records, including RFQs, purchase requisitions, GRNs, and supporting documentation, to maintain complete audit trails
Supported programme teams with planning and execution of field activities, workshops, and stakeholder events across project sites
Maintained a

Budget Management Team Leadership Microsoft Office NGO Operations Fleet Management Procurement Compliance

Office Administrative Assistant

FHI 360

Mar 2013 - Sep 2016 (3 years 6 months)

Coordinated travel logistics, meetings, and documentation workflows across multiple programme departments
Maintained compliance reports, programme data, and structured filing systems to support audit and reporting requirements
Monitored operational workflows and proactively escalated documentation gaps to ensure adherence to programme timelines
Supported procurement-related travel and accommodatio

Microsoft Office NGO Operations Travel Coordination Documentation Compliance Data Management