Cynthia wangui

I am a detail-oriented Customer Service Representative and Virtual Assistant with hands-on experience delivering client support, managing administrative tasks, and maintaining clear communication across phone, email, and in-person channels. I have a proven ability to manage CRM tools like Google Workspace and Redmine, multitask under deadlines, and identify opportunities to improve customer experience.

I have supported community outreach, data collection, and project administration through internships at NACADA, NCPWD, and Wildlife Works, and served as Customer Relations Officer at Hakki Africa Limited. I bring professionalism, adaptability, and a customer-first approach, and I pursue continuous improvement through targeted training such as a Virtual Assistant program.