Virginia Ngoiya

I am a dedicated customer service professional with four years of experience, seeking a role as a Customer Service Representative. My expertise lies in managing live chat and warranty claims, utilizing CRM software to enhance customer experience. I have a proven ability to leverage a knowledge base for efficient problem-solving and ensuring customer satisfaction.

In my recent role as a Customer Service Virtual Assistant at Kryptonite Outsourcing, I managed client inquiries through chat and email, delivering timely solutions that ensured customer satisfaction. I also assisted in sales closures by effectively communicating product features, addressing concerns, and negotiating pricing. My experience at Veek Online Collection further honed my skills in responding to customer inquiries and managing online order processes, ensuring smooth transactions and customer engagement.

My educational background includes a BA in International Customer Relationship from Kisii University and various certifications in customer relation management and virtual assistance. I am passionate about improving customer engagement and satisfaction through effective communication and problem-solving.