Open to opportunities

mike mwiti

@mikemwiti

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Remote-ready Customer Care Specialist with over 3 years of experience.

Kenya

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What I'm looking for

I seek a role in a purpose-driven company that values remote work and offers opportunities for growth and innovation.

I am a dedicated Customer Care Specialist with over three years of experience in delivering exceptional support across distributed teams and global customer bases. My journey has equipped me with the skills to resolve inquiries efficiently, manage executive schedules, and improve workflow processes. I am passionate about contributing to purpose-driven companies that support remote workers and global communities.

Throughout my career, I have successfully generated over 300 qualified leads and maintained a 95%+ customer satisfaction rate in various roles. My technical proficiency and detail-oriented approach have allowed me to provide human-centered service in fully remote settings. I thrive in environments that challenge me to optimize processes and enhance customer experiences, and I am always eager to learn and adapt to new technologies.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelancer

Feb 2025 - Present (6 months)

Delivered administrative, sales, and operational support to remote teams, entrepreneurs, and small businesses. Generated 300+ qualified leads through cold outreach (email, phone, and LinkedIn) and followed up on warm prospects.

Google Workspace Slack Zoom)Calendly Microsoft Teams Cold Outreach Lead Generation CRM Management Executive Support Customer Support

Customer Service Representative

Teleperformance

Aug 2024 - Present (1 year)

Provided customer support to international clients, maintaining a 95% satisfaction rate. Managed executive calendars and appointments remotely, reducing scheduling conflicts by 30%.

Customer Support Calendar Management Reporting

IT Consultant

Kahawa Barracks

Jan 2024 - Present (1 year 7 months)

Delivered technical support and remote system assistance, improving uptime by 25%. Enhanced digital infrastructure and provided remote onboarding for internal users.

Technical Support System Administration IT Training Documentation

Cyber Attendant

B&G Cyber

Jan 2023 - Present (2 years 7 months)

Offered IT and customer support, maintaining 95% client satisfaction in a high-traffic environment. Streamlined administrative processes and provided data entry services.

IT Support Customer Support Administrative Processing Data Entry

Customer Service Representative

Majorel Kenya

Sep 2022 - Present (2 years 11 months)

Handled 100+ customer inquiries daily across chat and email. Managed executive inboxes and scheduled meetings, reducing response time by 41%.

Customer Service CRM Tools

Customer Service Agent

CCI Kenya

May 2021 - Present (4 years 3 months)

Provided omnichannel customer support to local and international clients. Facilitated cross-team collaboration to meet service targets, reducing project delays by 17%.

Omni Channel Support Team Collaboration Documentation Customer Education

Network Technician

Next Thing Networks

Jan 2020 - Present (5 years 7 months)

Installed and supported network infrastructure for small teams and remote users. Trained clients and team members on digital tools and data security practices.

Data Security

Education

Degrees, certifications, and relevant coursework

Thika Institute of Business Studies

Diploma, Banking and Finance

Studied the fundamentals of banking and finance, gaining knowledge in financial principles and practices relevant to the industry. Developed skills in financial analysis and management.

Kabete National Polytechnic

Diploma, Information Communication and Technology

Focused on Information Communication and Technology, acquiring expertise in various IT concepts and applications. Gained practical skills in network management and technical support.

ALX Program

Certification, Virtual Assistance

Completed a certification program in Virtual Assistance, focusing on remote work best practices and tools. Developed skills essential for providing administrative, sales, and operational support in a distributed environment.