Becca Petrasso
@beccapetrasso
Senior operations leader driving process optimization, program execution, and measurable business growth.
United StatesWhat I'm looking for
I solve complex operational problems by bridging the gap between high-level strategy and tactical execution.
With over 10 years of experience spanning Military Intelligence, Program & Project Management, and an MBA, I specialize in navigating ambiguous, high-volume environments. I don’t just "manage operations"—I design the scalable systems and Program Management frameworks that allow global teams to move faster with greater clarity.
My career is defined by leading full-lifecycle Project Management for high-stakes initiatives at Amazon and within the U.S. Army. I have a proven track record of using data-driven insights to mitigate risks. I thrive at the intersection of "Intel" and Action, turning messy data into structured roadmaps that drive measurable business growth.
What I bring to the table: Program Management: Expert at overseeing strategic interdepartmental business reviews and aligning cross-functional teams to exceed annual goals. Project Execution: Skilled in engineering automation and standardized engagement models. Intelligence-Driven Strategy: Leveraging the analytical discipline of a former Intelligence Analyst to inform executive-level decisions.
I am a firm believer in empowering teams through clarity and professional development.
Core Competencies: Program & Project Lifecycle, Strategic Operations, Stakeholder Management, Process Optimization (Lean/Six Sigma principles), KPI Tracking, and Change Management.
Experience
Work history, roles, and key accomplishments
Operations Manager
Brenda Richmond Group | Keller Williams Realty
Jan 2025 - Present (1 year 5 months)
Directed operational strategy and process optimization for a high-performing real estate group, driving an 84% increase in sales volume ($4.6M to $8.4M) and 106% growth in transactions (15 to 31) year-to-date while increasing gross commission income by 110% ($104K to $220K).
Led operations enablement programs across last-mile delivery and cross-dock networks, reducing marketing spend by 90% ($1M vs $9.5M), preventing a 105K-unit delivery delay, and improving annual goal completion to 90% from 82%.
Established a Delivery Service Provider launch framework adopted by 100+ program managers, accelerated onboarding by three days enabling $1.2M cost avoidance, and supported 60+ DSPs to achieve a 95% regional retention rate.
Led QA/QC initiatives across cross-dock and supply chain logistics, reducing site quality errors by 10%, delivering QA training to 20+ leaders and 500+ associates, and earning the Best Quality Program award across the IXD network.
Managed outbound cross-dock operations overseeing four team leads and 200+ associates, increasing processed units by 30% (1.1M vs 980K) in a single shift and improving shift metrics by 20%.
Hospital Follow-Up Rep
Deborah Heart & Lung Center
Jan 2019 - Jan 2020 (1 year)
Managed patient accounts, appeals, and revenue recovery processes within healthcare operations, improving account resolution and revenue recovery workflows.
Security Program Manager
United States Army
Jul 2013 - Mar 2019 (5 years 8 months)
Directed security programs and produced 200+ actionable intelligence reports supporting tactical decisions and 10 field exercises, delivering 100% DoD compliance and recognition with the Army Achievement Medal.
Education
Degrees, certifications, and relevant coursework
American Military University
Master of Business Administration, Business Administration
Grade: 3.8 GPA
Master of Business Administration focused on management and operations with a 3.8 GPA.
American Military University
Bachelor of Arts, Business Management
Grade: 3.8 GPA, Magna Cum Laude
Bachelor of Arts in Business Management, graduated Magna Cum Laude with a 3.8 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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