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Becca Petrasso

@beccapetrasso

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Senior operations leader driving process optimization, program execution, and measurable business growth.

United States

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What I'm looking for

I seek a senior operations or program leadership role where I can drive data-driven process improvements, scale systems, mentor teams, and deliver measurable business outcomes.

I solve complex operational problems by bridging the gap between high-level strategy and tactical execution.

With over 10 years of experience spanning Military Intelligence, Program & Project Management, and an MBA, I specialize in navigating ambiguous, high-volume environments. I don’t just "manage operations"—I design the scalable systems and Program Management frameworks that allow global teams to move faster with greater clarity.

My career is defined by leading full-lifecycle Project Management for high-stakes initiatives at Amazon and within the U.S. Army. I have a proven track record of using data-driven insights to mitigate risks. I thrive at the intersection of "Intel" and Action, turning messy data into structured roadmaps that drive measurable business growth.

What I bring to the table: Program Management: Expert at overseeing strategic interdepartmental business reviews and aligning cross-functional teams to exceed annual goals. Project Execution: Skilled in engineering automation and standardized engagement models. Intelligence-Driven Strategy: Leveraging the analytical discipline of a former Intelligence Analyst to inform executive-level decisions.

I am a firm believer in empowering teams through clarity and professional development.

Core Competencies: Program & Project Lifecycle, Strategic Operations, Stakeholder Management, Process Optimization (Lean/Six Sigma principles), KPI Tracking, and Change Management.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Brenda Richmond Group | Keller Williams Realty

Jan 2025 - Present (1 year 7 months)

Directed operational strategy and process optimization for a high-performing real estate group, driving an 84% increase in sales volume ($4.6M to $8.4M) and 106% growth in transactions (15 to 31) year-to-date while increasing gross commission income by 110% ($104K to $220K).

Process Improvement Client Lifecycle Management Automation Change Management CRM Performance Dashboards Email Campaigns

Senior Program Manager

Amazon

Apr 2023 - Jan 2025 (1 year 9 months)

Led operations enablement programs across last-mile delivery and cross-dock networks, reducing marketing spend by 90% ($1M vs $9.5M), preventing a 105K-unit delivery delay, and improving annual goal completion to 90% from 82%.

Program Management Process Optimization Stakeholder Management KPI Analysis Business Case Development

Account Manager

Amazon

Oct 2021 - Apr 2023 (1 year 6 months)

Established a Delivery Service Provider launch framework adopted by 100+ program managers, accelerated onboarding by three days enabling $1.2M cost avoidance, and supported 60+ DSPs to achieve a 95% regional retention rate.

Vendor Management Onboarding Workforce Planning Documentation Training Process Standardization Retention

QA/QC Manager

Amazon

Oct 2020 - Oct 2021 (1 year)

Led QA/QC initiatives across cross-dock and supply chain logistics, reducing site quality errors by 10%, delivering QA training to 20+ leaders and 500+ associates, and earning the Best Quality Program award across the IXD network.

Quality Assurance Root Cause Analysis SOP Development Training Delivery Data Analysis Continuous Improvement Compliance

Area Manager

Amazon

Jun 2020 - Oct 2020 (4 months)

Managed outbound cross-dock operations overseeing four team leads and 200+ associates, increasing processed units by 30% (1.1M vs 980K) in a single shift and improving shift metrics by 20%.

Operations Management Performance Coaching

Hospital Follow-Up Rep

Deborah Heart & Lung Center

Jan 2019 - Jan 2020 (1 year)

Managed patient accounts, appeals, and revenue recovery processes within healthcare operations, improving account resolution and revenue recovery workflows.

Communication Skills Appeals Healthcare Operations Documentation

Security Program Manager

United States Army

Jul 2013 - Mar 2019 (5 years 8 months)

Directed security programs and produced 200+ actionable intelligence reports supporting tactical decisions and 10 field exercises, delivering 100% DoD compliance and recognition with the Army Achievement Medal.

Security Management Intelligence Analysis Training Risk Assessment Compliance