Shikha SharmaSS
Open to opportunities

Shikha Sharma

@shikhasharma

Experienced data analyst with a passion for leveraging analytics to drive business insights.

Canada

What I'm looking for

I am looking for a job that allows me to leverage my strong analytical skills and passion for data analysis. I am particularly interested in roles that involve working with large datasets, conducting advanced analytics, and deriving actionable insights.

I am an experienced data analyst with a strong background in analytics and machine intelligence. I hold a Master of Professional Studies in Analytics with a focus on Applied Machine Intelligence from Northeastern University. Throughout my academic journey, I have gained expertise in data analysis using Python, including libraries such as NumPy, Scikit-learn, and Beautiful Soup. I am also proficient in R, specifically ggplot2 and shiny R.

My skills extend beyond data analysis to include tech tools such as Tableau, PowerBI, MS Office, and Microsoft Power Automate. I have a solid foundation in database management, particularly SQL. I have successfully completed several projects that showcase my analytical capabilities, including enhancing insights through tech professional survey data analysis with Power BI, analyzing the financial performance of Canadian companies using Python, and conducting online retail database analysis using SQL.

In addition to my technical skills, I have gained practical experience as a Student Assistant at Northeastern University's Office of Global Services. In this role, I have addressed daily inquiries, conducted data analysis, and contributed to event planning projects. I have also completed a remote data automation internship at Springer Capital, where I generated reports, implemented automation processes, and crafted targeted presentations to enhance candidate acquisition and experience. Prior to that, I worked as a Customer Service Representative at ET Group, where I achieved high data entry accuracy and collaborated on innovative solutions to improve market performance.

Experience

Work history, roles, and key accomplishments

NU
Current

Student Assistant - Office of Global Services(OGS)

Northeastern University

Sep 2022 - Present (2 years 8 months)

Address 30 daily Service Now inquiries, ensuring timely resolution and client satisfaction for POA and general questions. Created an event planner for event planning projects to track tasks, evaluate performance, and contribute to the success of events. Conducted data analysis through web scraping to acquire the latest Vancouver rent expenses, aiding in informed decision-making. Executed data anal

EG

Customer Service Representative

ET Group

Jan 2023 - Jan 2023 (0 months)

Achieved 99.9% data entry accuracy with precise record-keeping. Maintained detailed customer records, surpassing the target of a 15% improvement in service delivery. Collaborated to devise innovative solutions, successfully exceeding the target with a 10% enhancement in market performance.

SC

Data Automation Intern

Springer Capital

May 2022 - Sep 2022 (4 months)

Generated 30+ reports, providing crucial insights into candidate acquisition, automation effectiveness, and audience analysis. These insights guided informed decision-making, including enhancing job posting details to attract a broader candidate pool and develop a strategy to increase applications. Replaced a manual, time-consuming process that took 3-5 working days to respond to candidates with M

EG

Sr. Group Manager

Encore Capital Group

Apr 2013 - Sep 2022 (9 years 5 months)

Led team expansion from 5 to 25 members, overseeing recruitment, onboarding, and skill development, resulting in a 400% workforce increase in 4 months. Implemented initiatives for risk management and operational efficiency, leading to a 35% gain in operational efficiency and annual cost savings of $500,000. Tracked KPIs and implemented action plans, achieving a 120% collection target and enhancing

Education

Degrees, certifications, and relevant coursework

Shikha hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Browse remote talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Shikha Sharma - Student Assistant - Office of Global Services(OGS) - Northeastern University | Himalayas