Open to opportunities

Cynthia Mungeria

@cynthiamungeria

Message

Versatile customer service and project coordination professional—quick learner who delivers consistent results.

Kenya

Message

What I'm looking for

I’m eager to apply my customer service, CRM, and project coordination strengths in a professional setting, keep learning, and deliver consistent results from day one with strong communication and organization.

I’m a versatile professional with a multi-disciplinary background spanning customer service, sales support, project coordination, administration, research, and community development. I’m known for quickly learning new skills, adapting to different environments, and delivering consistent results across industries.

In customer-facing roles, I resolved inquiries, complaints, and technical issues for international customers, maintained accurate CRM records, and coordinated appointment scheduling with internal teams. I’ve also supported sales and marketing through outbound client calls, email correspondence, digital campaign assistance, and social media scheduling—always bringing initiative and adaptability to small, fast-moving teams.

I’ve managed hub operations and stakeholder communications through assistant manager and events coordination work, and I’ve contributed to project delivery through regional and team-based internships focused on proposal writing, weekly reporting, meeting minutes, and social media management using CRM tools. Alongside my practical experience, I’ve built research fundamentals through laboratory work and compliance documentation, and I bring a service-first mindset from volunteering with partnership development and youth-focused programs.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

CCI Global

Sep 2024 - Dec 2024 (3 months)

Resolved inquiries, complaints, and technical issues for international customers of a telecommunications provider. Maintained accurate CRM records, coordinated appointment scheduling, and promoted relevant products and services.

Complaint Resolution Customer Relationship Management Appointment Scheduling Promoting Services

Sales and Marketing Intern

Ink It Solutions Limited

Jun 2024 - Sep 2024 (3 months)

Provided customer and administrative support, including appointment scheduling, outbound calls, CRM record management, and email correspondence. Assisted with digital marketing campaigns and social media scheduling while pitching products to different audiences.

Appointment Scheduling Outbound Calling Correspondence Digital Marketing Support Administrative Support Records Management

Assistant Manager and Events Coordinator

Tandem Digital Company Limited

Dec 2022 - Mar 2023 (3 months)

Managed hub operations for the SKY Girls KE Initiative, coordinating participants, scheduling, stakeholder communications, and attendance records. Addressed participant concerns and supported outreach to increase programme visibility and community engagement.

HUB Operations Participant Coordination Scheduling Stakeholder Engagement Record keeping Complaint Resolution Outreach Community Engagement

Project Management Regional Intern

World Youth Alliance, Africa

May 2022 - Jul 2022 (2 months)

Provided administrative and project support including proposal writing, weekly reports, meeting minutes, and social media management using CRM tools. Represented the organization in external partner meetings and completed the Advocacy Academy training programme.

Proposal Writing Meeting Minutes Social Media Management CRM Tools Advocacy Persuasive Writing Critical Thinking

Project Manager

Team Pankaj

Mar 2022 - Apr 2022 (1 month)

Coordinated tasks and timelines across team members and prepared detailed reports and proposals. Maintained accurate documentation throughout the project lifecycle.

Project Coordination Report Writing Proposal Writing Document Management

Food Scientist and Research Intern

SOY AFRIC Ltd / JKUAT

Jan 2019 - Jan 2021 (2 years)

Conducted laboratory research, quality testing, and compliance documentation in collaboration with international NGOs and companies. Supported research activities in a technical environment requiring precision and adaptability.

Laboratory Research Quality Testing Compliance Documentation

Regional Volunteer

World Youth Alliance, Africa

Managed social media and delivered youth training sessions while drafting reports for the organization. Represented the organization in a national-level government meeting (NACC).

Social Media Management Report Writing

Volunteer

Missionaries of Charity, Mother Teresa Home

Provided care and mentorship support, demonstrating empathy and patience. Supported service activities beyond job requirements.

Mentorship Empathy Patience

Partnership Development Officer

AIESEC

Coordinated external partnerships and drafted proposals/value propositions while managing stakeholder communications. Built skills in negotiation, relationship management, and administrative coordination.

Partnership Development Proposal Writing Value Proposition Development Negotiation Relationship Management Administrative Coordination