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Cynthia Mudemi

@cynthiamudemi

I lead large teams and deliver reliable administration, front-office, and customer service operations.

Kenya
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At Saed International Company, I supervised over 700 employees, coordinated daily operations, managed CRM tickets, maintained employee records, and prepared operational reports. I also supported office administration, scheduling, correspondence, confidential records, and Microsoft Office reporting.

I've built customer-facing experience across Horizon Contact Center, Sans Soucci Restaurant, Lexx Hotel, WAGA Holding Ltd, and Milestone Hotel, handling client support, guest relations, reservations, payments, appointments, and sales inquiries. I bring over eight years of experience helping teams deliver professional, timely service in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

CI

CAP Youth Empowerment Institute

Certificate in Hospitality, Hospitality

Certificate in Hospitality from CAP Youth Empowerment Institute.

Tech stack

Software and tools used professionally

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