ryan ferrell

As a Medical Claims Representative, I accurately re-price medical bills using adjudication software, identify wage exposures, and conduct research on medical records. I develop action plans for coverage and fraud issues while maintaining communication with insureds and medical providers.

In a remote role, I assigned claims to adjusters, scheduled workloads, and made outbound calls to insured individuals. I reviewed claims to determine coverage and facilitated inspections.

Completed contract work as a Certified Nursing Assistant, assisting with employee COVID-19 screenings and documenting referrals for testing. Certified in CPR, I ensured the safety and health of employees during the pandemic.

As a Customer Care Advocate, I responded to loss notifications and inquiries, gathered information to establish liability, and processed payments up to $10,000. I clarified coverage details and facilitated necessary actions.

In this contract role, I tracked insurance reimbursement trends, investigated denied claims, and referred patients to RX assistance services. I managed order processing for wholesale orders.

As a Business Retention Representative, I managed disconnections and downgrades while maximizing revenue retention. I initiated work orders and maintained contracts using CRM SalesForce.

In my role as a Patient Care Technician, I monitored patients, recorded information, and scheduled transportation for treatments. I ensured accurate documentation and patient care.

Completed the General Educational Development (GED) program, demonstrating proficiency in core academic skills equivalent to a high school diploma.