Cynthia Lloyd
@cynthialloyd
I guide families through funeral planning and drive empathetic, consultative sales conversations.
United StatesWhat I'm looking for
At Faithful Heritage Holdings, I guided families through funeral planning, creating personalized arrangements that honored loved ones’ wishes and cultural traditions. I coordinated with funeral directors, explained service and payment options clearly, and provided support during visitations and memorial events.
I’ve built referral relationships with churches, hospices, and community organizations while managing high volumes of phone, email, and in-person client inquiries. My experience includes pre-need sales, burial, cremation, and memorial service options.
Previously at Red Ventures and Teladoc, I handled inbound calls, uncovered customer needs, presented relevant services, addressed concerns, and worked to close sales with confidence and care.
My background also includes customer service, hospitality, collections, reverse-logistics testing, and medical assisting. I bring a people-focused approach to every interaction, from assisting grieving families to resolving customer concerns.
Experience
Work history, roles, and key accomplishments
Family Service Counselor
Faithful Heritage Holdings
Mar 2024 - Dec 2024 (9 months)
Provided compassionate guidance to families during funeral planning, creating customized arrangements and building referral relationships with community organizations.
Handled inbound calls to offer services, gathered customer needs, and used assumptive closing techniques to drive sales.
Customer Service Representative
Teladoc
Dec 2020 - Jul 2021 (7 months)
Answered inbound calls, resolved customer issues, and provided personalized service while promoting company offerings.
Server
Rodeo Bar and Grill
Sep 2019 - Dec 2019 (3 months)
Provided excellent customer service, took orders, served food and drinks, and maintained a clean dining environment.
Banquet Server
Shiftgig
Jun 2016 - Jun 2018 (2 years)
Served food and beverages to guests at events, ensuring accurate orders and refilling as needed.
Hostess
Malones
Apr 2016 - Aug 2016 (4 months)
Greeted guests and managed seating arrangements to ensure a pleasant dining experience.
Salesperson
Waffle House
Apr 2012 - Mar 2016 (3 years 11 months)
Attended to customers, processed transactions, and maintained a clean environment.
Tester
QGistix
Sep 2014 - Dec 2014 (3 months)
Tested, repaired, and refurbished low voltage electronics to restore them to functional condition.
Collector
Gateway Mediation Firm
Dec 2010 - Apr 2012 (1 year 4 months)
Contacted customers to collect overdue payments and managed accounts as a liaison between creditors and debtors.
Externship Medical Assistant
Southwest Primary Care
Jun 2010 - Aug 2010 (2 months)
Assisted physicians with patient examinations, recorded vital signs, and performed administrative tasks.
Education
Degrees, certifications, and relevant coursework
Everest Institute
College Degree, Medical Assistant
Graduated with a College Degree in Medical Assistant.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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