Kristina Brown

Welcome customers, answer questions, process purchases, and help create a positive shopping experience. Maintain a clean, organized storefront and neat merchandise displays.

Coordinate appointments, schedules, and daily support needs while communicating with family members and healthcare providers. Maintain organized records and manage competing priorities with reliability and discretion.

Served as a primary contact for approximately 5–15 families, identifying needs, barriers, and practical next steps. Connected families with schools, local agencies, behavioral health services, housing resources, food assistance, and community organizations.

Facilitated meetings with schools, nonprofits, local agencies, and community members. Coordinated community action plans and built partnerships focused on improving outcomes for youth and families.

Assisted walk-in visitors and callers, provided resource referrals, and scheduled appointments with Family Navigators. Prepared letters, templates, spreadsheets, flyers, and handbooks; coordinated incoming and outgoing mail and general office support.

Supported admissions and intake, maintained confidential electronic documentation, and collaborated with multidisciplinary staff.

Answered phones, organized records and documents, and provided administrative support while handling sensitive information accurately.

Maintained safety in a structured residential setting, used de-escalation and effective communication, and documented incidents confidentially. Collaborated with counselors, educators, healthcare staff, and team members to support youth rehabilitation.

Built rapport with customers, helped them select products, maintained visual displays, and supported store service goals.

Managed daily operations, scheduling, customer service, purchasing, and vendor relationships. Coordinated catering events and built lasting customer relationships.

Completed esthetics training from June 2017 to May 2018.

Earned a high school diploma from August 1995 to June 1997.

Completed coursework in Human Services and History.

Pursued cosmetology vocational studies from September 1996 to October 1997.

Completed coursework in Human Services and History.