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Muhammad Younis

@muhammadyounis

Customer Experience Specialist with 7+ years improving retention and technical support.

Pakistan
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What I'm looking for

I seek a customer experience role where I can apply technical support, client retention, and communication skills in a collaborative team with growth opportunities.

I am a Customer Experience Specialist with over 7 years of experience providing high-level support to clients and customers.

I have worked in roles at Pixako Technologies and MTJ - Bahawalpur Branch and served as a Virtual Assistant (2022–2023) and Assistant Manager (Oct 2021–Dec 2021). I analyze and report product malfunctions, update internal databases, and liaise with stakeholders to resolve issues.

My academic background includes a Bachelor's Degree in Commerce (Accounting), 2023 with a CGPA of 3.89/4 (Medalist). I was 12 times Empolyee of the month in 2 years and 5 months.

I bring strong organizational, communication, and time-management skills, with experience in lead generation, cash management, computerized accounting, and handling confidential documents. I work independently and as part of a team to retain clients and improve customer experience processes.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

The Islamia University of Bahawalpur logoTB

The Islamia University of Bahawalpur

Bachelor of Commerce, Commerce (Accounting)

2019 - 2023

Grade: 3.89/4 (Medalist)

Completed Bachelor of Commerce (Accounting) with a CGPA of 3.89/4 and graduated as a medalist in 2023.

GB

Govt Post Graduate College Bahawalpur

FSc (Pre-Engineering), Pre-Engineering

2015 - 2017

Completed FSc (Pre-Engineering) at Govt Post Graduate College Bahawalpur from 2015 to 2017.

Tech stack

Software and tools used professionally

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Muhammad Younis - Virtual Assistant - Freelance | Himalayas