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@muhammadyounis
Customer Experience Specialist with 7+ years improving retention and technical support.
I am a Customer Experience Specialist with over 7 years of experience providing high-level support to clients and customers.
I have worked in roles at Pixako Technologies and MTJ - Bahawalpur Branch and served as a Virtual Assistant (2022–2023) and Assistant Manager (Oct 2021–Dec 2021). I analyze and report product malfunctions, update internal databases, and liaise with stakeholders to resolve issues.
My academic background includes a Bachelor's Degree in Commerce (Accounting), 2023 with a CGPA of 3.89/4 (Medalist). I was 12 times Empolyee of the month in 2 years and 5 months.
I bring strong organizational, communication, and time-management skills, with experience in lead generation, cash management, computerized accounting, and handling confidential documents. I work independently and as part of a team to retain clients and improve customer experience processes.
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Work history, roles, and key accomplishments
Freelance
Jan 2022 - Jan 2023 (1 year)
Provided virtual assistant services including calendar management, travel coordination, report and presentation preparation, and generated leads via cold calling to support client operations.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Commerce (Accounting)
2019 - 2023
Grade: 3.89/4 (Medalist)
Completed Bachelor of Commerce (Accounting) with a CGPA of 3.89/4 and graduated as a medalist in 2023.
FSc (Pre-Engineering), Pre-Engineering
2015 - 2017
Completed FSc (Pre-Engineering) at Govt Post Graduate College Bahawalpur from 2015 to 2017.
Software and tools used professionally
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