Open to opportunities

Cyndi Whiteley

@cyndiwhiteley

Message

Medical Office Manager driving HIPAA-compliant operations, patient advocacy, and SaaS workflow optimization.

United States

Message

What I'm looking for

I seek a role where I can improve patient access and operational workflows, lead cross-functional teams, use EHR/payer systems, and drive measurable growth while upholding HIPAA and patient-centered care.

I am a Medical Office Manager and Certified AHA Instructor with a track record of improving operational efficiency, implementing cloud-based platforms, and protecting patient data through strict HIPAA compliance. I led rapid deployments such as launching a TMS Treatment Suite in two weeks and negotiated insurance resolutions that recovered funds for patients.

I coordinate scheduling, billing, authorizations, and provider-payer communication across EHR/EMR and payer portals, and I thrive in high-volume environments where clear communication, problem-solving, and patient-centered workflows drive measurable growth and better care outcomes.

Experience

Work history, roles, and key accomplishments

Current

Medical Office Manager

Current

Zoe Psychiatry and Sleep Medicine

Mar 2023 - Present (2 years 6 months)

Remotely managed scheduling, insurance, billing, and patient records while maintaining HIPAA compliance and coordinating PCP referrals to ensure timely processing and documentation.

HIPAA Scheduling Patient Advocacy Billing Referrals

Current

AHA BLS Instructor

Current

Eagle Life Saving, LLC

Jun 2016 - Present (9 years 3 months)

Delivered AHA Basic Life Support training, enhanced student comprehension through targeted coaching, and maintained up-to-date instructional standards and certification records.

BLS Instruction Certification Tracking Communication Compliance

Medical Front Coordinator

Vivify Wellness Center

Feb 2022 - Sep 2022 (7 months)

Coordinated authorizations and documentation between patients, providers, and payers, resolved authorization denials through appeals, and maintained accuracy in high-volume clinical workflows.

Authorization Appeals Athena CRM Microsoft Office

Education

Degrees, certifications, and relevant coursework

Western International University

Bachelor of Science, Business Administration

Bachelor of Science in Business Administration completed at Western International University with coursework focused on business principles relevant to healthcare operations.