At TotalEnergies Marketing Kenya, I respond to customer inquiries by phone, email, and chat, and resolve complaints efficiently. My work contributed to a 25% increase in customer satisfaction.
I maintain accurate customer records in a CRM system and have assisted in training new team members. I also use CRM tools including Zendesk, Salesforce, and Freshdesk.
I hold a Certificate in CRM Relationship Management from HP LIFe and a Bachelor’s Degree in Education Arts from MASINDE MULIRO UNIVERSITY. I bring experience in customer retention strategies and handling high call volumes.
