Cydney Howard
@cydneyhoward
Senior health insurance customer service and data coordination professional.
United StatesWhat I'm looking for
I am a detail-oriented senior health insurance customer service and data coordination professional with 6+ years supporting members and providers in regulated environments. I have a track record of maintaining data accuracy, resolving appeals, documenting high-volume interactions, and meeting quality and turnaround metrics.
My experience includes roles in appeals and grievance processing, peer-to-peer coordination, and high-volume inbound call management, with strong exposure to ICD-9/10 and HCPCS, HIPAA compliance, and case tracking systems. I seek hybrid or remote roles in data entry, member services, or claims support within health insurance organizations.
Experience
Work history, roles, and key accomplishments
Managed 75–80 daily inbound calls, maintained detailed case notes and high data accuracy, and improved first-call resolution by clearly explaining policy coverage and next steps while protecting member confidentiality.
Grievance & Appeals Coordinator
Managed Health Services
Jan 2018 - Jan 2022 (4 years)
Processed and documented appeals ensuring regulatory compliance, maintained accurate electronic records and coordinated peer-to-peer reviews to meet turnaround timeframes and quality metrics.
Peer-to-Peer Scheduler
Managed Health Services
Jan 2017 - Jan 2018 (1 year)
Scheduled clinical review discussions, tracked request timelines to meet utilization management standards, produced appeal summaries and approval letters, and supported appeals administrative processes.
Education
Degrees, certifications, and relevant coursework
Ivy Tech Community College
Associate degree, Health Care/Health Administration
Completed an Associate degree with coursework supporting healthcare administration and data coordination.
Speedway High School
High School Diploma, General Studies
Completed high school diploma with foundational coursework prior to postsecondary education.
Availability
Location
United StatesAuthorized to work in
Job categories
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