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Melony Requena

@melonyrequena

Director of Operations at GSC Investments who scaled an in-house maintenance model, cutting costs 35% while maintaining service quality.

United States

Message

At GSC Investments, I direct operations across a 34-site portfolio and supervise a 14-person team. I partner with local and senior leadership to address operational challenges and improve performance.

I designed and scaled an in-house maintenance service model that reduced costs 35% while maintaining service quality and eliminating reliance on third-party vendors. I also establish portfolio-wide operating procedures, KPIs, and accountability systems.

At GSC Investments, I previously served as Asset Manager, developing business plans for individual assets and evaluating renovation, repositioning, refinancing, and sale opportunities. I tracked financial and operational performance and prepared business reviews for leadership and ownership.

Earlier, at Sunset Equity, I directed operations across commercial assets, negotiated leases and vendor agreements, and coordinated capital improvements. At Greystar and Alliance Residential / Legacy Partners, I supported affordable housing operations and LIHTC compliance, using Yardi, Nexus Payables, and YieldStar.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

GSC Investments

Aug 2023 - Present (3 years 2 months)

Provides formal supervision to a 14-person team across a 34-site portfolio, overseeing recruiting, hiring, training, and performance coaching. Acts as a key business partner to senior leadership, driving process improvements and negotiating with vendors to optimize operational and financial performance.

Staff Supervision Recruitment Talent Development Performance Coaching Process Improvement vendor negotiation Contract Management Financial Reporting Compliance Fair Housing OSHA KPI development Cross functional management

Asset Manager

GSC Investments

Dec 2021 - Aug 2023 (1 year 8 months)

Served as a key business partner to leadership, developing and executing strategic business plans for each asset, evaluating renovation, repositioning, refinancing, or sale opportunities. Coordinated team activities and directed leasing strategy to sustain occupancy and drive value creation.

Asset Management Strategic Planning Financial Analysis NOI Growth Cap Rates Leasing Strategy Market Analysis Business Reviews Team Supervision

Commercial Business Manager

Sunset Equity

Feb 2018 - Dec 2021 (3 years 10 months)

Directed business operations across assigned commercial assets, coordinating leasing, maintenance, and vendor management. Negotiated lease agreements and led capital improvement projects, preparing detailed performance reporting for senior stakeholders.

Commercial Real Estate Leasing Vendor Management Contract Negotiation Capital Projects Maintenance HVAC Plumbing Electrical performance reporting Compliance

Assistant Business Manager

Greystar

Jun 2014 - Apr 2016 (1 year 10 months)

Supported daily operations and staff coordination for LIHTC-regulated affordable housing communities, ensuring compliance with income certification requirements and local/state housing regulations. Maintained audit-ready documentation and assisted in executing strategic initiatives for retention and occupancy optimization.

LIHTC Compliance Income Certification Affordable Housing Staff Coordination Audit documentation Resident Retention Occupancy Optimization

Assistant Business Manager

Alliance Residential / Legacy Partners

Jan 2007 - Jan 2014 (7 years)

Managed resident accounts, financial reporting, and vendor payments using Yardi and Nexus Payables across a portfolio including LIHTC tax-credit properties. Processed income eligibility documentation and supported pricing strategies through YieldStar analysis.

Yardi NexusPayables Yieldstar LIHTC Compliance Financial Reporting Vendor Payments Resident Accounts Pricing Strategy