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CTNLewis Creative

@ctnlewiscreative

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I improve operations through data analysis, documentation, and customer-focused process improvements.

Canada

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What I'm looking for

I'm looking for an operations-focused role where I can analyze data, improve processes, create clear documentation, solve root causes, and collaborate across teams to deliver more efficient, customer-focused outcomes.

At Purple Cow Internet, I analyze operational reports to identify trends, root causes, and opportunities to improve onboarding, retention, and home phone operations. I develop documentation, address process gaps, and collaborate across teams to improve performance and consistency.

Across customer service, sales, market research, digital marketing, and claims roles, I’ve built a practical foundation in resolving complex issues, maintaining accurate records, collecting data, and creating efficient customer-focused experiences.

Experience

Work history, roles, and key accomplishments

Current

Assurance Analyst

Current

Purple Cow Internet

Oct 2024 - Present (2 years)

Act as a subject-matter expert for onboarding, retention, and home phone operations. Analyze reports and data to identify trends, root causes, and opportunities for improvement.

Salesforce Google Workspace Microsoft Office Operational Reporting Documentation Training and Development Root Cause Analysis Knowledge Sharing Process Improvement Cross Functional Collaboration

Customer Service Representative

Purple Cow Internet

Feb 2024 - Oct 2024 (8 months)

Delivered exceptional multichannel customer service through phone, text, and email communication. Resolved customer inquiries and technical issues, including billing and general support.

Customer Service Multichannel Communication Problem Solving Billing Support Complaint Resolution Documentation

Sales & Customer Service Agent

1-800-GOT-JUNK?

Aug 2022 - Feb 2024 (1 year 6 months)

Achieved sales targets through exemplary customer service and sales expertise. Managed appointments and customer accounts using company software and created internal documentation.

Sales Customer Service Appointment Management Documentation Communication Skills

Survey Interviewer

Elemental Data Collection Inc.

Nov 2020 - Aug 2022 (1 year 9 months)

Executed market research interviews to inform decision-making. Conducted phone interviews and ensured data accuracy by recording and inputting information into computer-based survey forms.

Market Research Data Collection Communication Skills Data Entry Accuracy

Digital Marketing Specialist

Bimmian Automotive

Apr 2019 - Jan 2020 (9 months)

Orchestrated the Bimmian Affiliate Program, leveraging influencer engagement. Produced content across diverse social media platforms and executed promotional campaigns.

Digital Marketing Affiliate Marketing Social Media Content Creation Campaign Management Analytics

Product Specialist

Nurse Chevrolet Cadillac

Feb 2018 - Apr 2019 (1 year 2 months)

Delivered superior customer service and customized sales interactions. Engaged clients through in-person, phone, and email channels and assisted with promotional materials and showroom displays.

Customer Service Sales Communication Skills Promotional Materials Event Presentations

Claim Advisor

Allstate Insurance Company of Canada

Jun 2015 - Dec 2017 (2 years 6 months)

Delivered exceptional customer service while maintaining detailed records. Coordinated with stakeholders to resolve issues efficiently and accurately interpreted policy wordings.

Customer Service Record keeping Stakeholder Coordination Policy Interpretation Payment Processing