Karina Tatiana Romero MéndezKM
Open to opportunities

Karina Tatiana Romero Méndez

@karinatatianaromerom

Professional in customer service and digital marketing.

Colombia

What I'm looking for

I am looking for a role that fosters growth, values innovation, and enhances customer experiences.

I am a dedicated professional with a strong background in customer service, administration, and digital marketing. My experience includes optimizing processes and managing resources efficiently, which has allowed me to enhance customer experiences and operational efficiency. I am passionate about leveraging digital solutions to drive organizational success.

In my current role as an Administrative Assistant and Technical Support, I have successfully reduced administrative errors by 30% through effective technical support and process optimization. Additionally, I implemented social media strategies that increased engagement by 30%, showcasing my ability to adapt and thrive in dynamic environments.

With advanced proficiency in Microsoft Office and a commitment to continuous learning, I am eager to contribute my skills in a challenging role that values innovation and customer satisfaction.

Experience

Work history, roles, and key accomplishments

FR
Current

Administrative Assistant and Technical Support

Freelance

Jan 2023 - Present (2 years 5 months)

Provided technical support in digital tools, optimizing processes and reducing administrative errors by 30%. Managed databases and documentation, cutting search and processing times by 40%. Implemented segmentation strategies in social media campaigns, increasing reach and interaction by 30%. Automated reports in Excel, reducing work time by 40%.

Education

Degrees, certifications, and relevant coursework

Servicio Nacional de Aprendizaje (SENA) logoS(

Servicio Nacional de Aprendizaje (SENA)

Certifications, Customer Service and Administration

Completed various certifications in customer service, digital marketing, and administrative management, focusing on practical skills and tools necessary for effective workplace performance.

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Karina Tatiana Romero Méndez - Administrative Assistant and Technical Support - Freelance | Himalayas