Open to opportunities

Crysta Whalley

@crystawhalley

Message

I build trusted community partnerships and stronger volunteer programs through engagement, training, and coordination.

Canada

Message

What I'm looking for

I'm exploring opportunities in community engagement, stakeholder relations, customer success, volunteer management, project coordination, and related fields where I can strengthen relationships, improve processes, and create positive experiences.

At Drax Group, I lead community outreach and stakeholder engagement across Armstrong, Lavington, and Princeton, building trusted relationships with local organizations, leaders, and residents. I also manage the local Drax Community Fund, helping organizations navigate funding while aligning investments with community and company priorities.

Previously at Canada Learning Code, I managed 50–70 Chapter Leads and Coordinators and supported 250–600 mentors and instructors through virtual and in-person programming. I improved the full volunteer cycle, used Salesforce and Google Sheets to analyze engagement data, and managed integrations across Salesforce, Eventbrite, WordPress, and Mailchimp.

I've also delivered coding workshops to thousands of learners, supported hundreds of Scouts Canada volunteers, recruited and trained new volunteers, and facilitated engaging learning experiences for diverse audiences.

Experience

Work history, roles, and key accomplishments

Community Liaison Officer

Drax Group

Jan 2025 - Apr 2026 (1 year 3 months)

As a Community Liaison Officer, I led community outreach and stakeholder engagement activities for Drax's operations in Armstrong, Lavington and Princeton. Working closely with community organizations, local leaders and residents, I fostered positive relationships, facilitated two-way communication and supported initiatives that create shared value for both the company and the communities they ope

Microsoft Office Strategic Planning Corporate Social Responsibility Community Relations Stakeholder Management Community Engagement Written Communication Relationship Building Project Coordination Teamwork Community Outreach Public Speaking Social Impact Partner Relationship Management Stakeholder Engagement

Community Success Manager- Chapters/ Manager, Chapters

Canada Learning Code

Dec 2020 - Sep 2024 (3 years 9 months)

In my role managing our volunteer run Chapters, I directly managed 50-70 Chapter Leads and Coordinators and indirectly oversaw 250-600 mentors and instructors. This included guiding them through delivering fully virtual experiences and then through the transition back to primarily in-person experiences.

I oversaw the full volunteer cycle, including recruiting, screening, onboarding, training, eng

Leadership Strategic Planning Management CRM Project Implementation Volunteer Training Volunteer Management Written Communication Relationship Building Project Coordination Teamwork Data Analysis Interviewing Change Management Public Speaking Volunteer Recruiting Process Improvement Stakeholder Engagement

Code Mobile Education Lead Kelowna

Canada Learning Code

May 2018 - Dec 2020 (2 years 7 months)

Canada Learning Code brings accessible computer science to communities across Canada so everyone can create with technology. In my role as an Education Lead, I worked in partnership to deliver coding workshops in-person and then online, to kids, teens and adults. In my first six months, my partner and I successfully reached 5,000 learners, primarily students, having some of the highest impact of t

virtual training Written Communication Teamwork Public Speaking Classroom Instruction Process Improvement

Area Support Manager

Scouts Canada

Aug 2014 - Feb 2018 (3 years 6 months)

Scouts had fun youth-led adventures, discovering new things and experiences they wouldn’t have discovered elsewhere. Along the way, they developed into capable, confident, and well-rounded individuals, better prepared for success in the world.

As an Area Support Manager, I provided field support and resources to a portion of the volunteers who made our programs happen in the Northern Lights Counc

Microsoft Office Strategic Planning Management Risk Assessment Volunteer Training Volunteer Management Written Communication Relationship Building Teamwork Interviewing Public Speaking Volunteer Recruiting Recruitment Stakeholder Engagement

Community Development Worker

Scouts Canada

Aug 2013 - Aug 2014 (1 year)

For more than 100 years, Scouts Canada has brought a world of adventure, outdoor experience, friendship and fun to 17 million Canadian youth. As part of the Northern Lights Council team, my role was to assist the two Area Support Managers who were covering for the third who was on leave.

Projects included:
Starting four new Scout Groups (includes recruiting, screening and training new volunteers

Microsoft Office Written Communication Teamwork Volunteer Recruiting

Key Carrier

Payless

Mar 2009 - Apr 2012 (3 years 1 month)

Recognized for consistently achieving strong sales conversion rates and items per transaction through personalized customer engagement following Payless's sales methods

Teamwork

Teaching Assistant

The University of British Columbia

Sep 2009 - Mar 2011 (1 year 6 months)

Marked student assignments both written and multiple choice.
Took notes for students who were away and answered questions about lectures and assignments.
Delivered lectures to both small and large classes.