Open to opportunities

Cristine Oling

@cristineoling

Message

Senior customer service representative pursuing a tourism management role focused on customer satisfaction.

Philippines

Message

What I'm looking for

I’m seeking a tourism industry role where my warm, accommodating personality can serve customers and where I can apply my tourism management knowledge. I’m ready to learn, work hard, and deliver customer satisfaction through strong customer service protocols.

I’m a Bachelor of Science in Tourism Management graduate, and I’m currently working as a Senior Customer Service Representative. I’m known for a warm and accommodating personality, and I enjoy using strong customer service protocols to support people from start to finish.

In my role, I processed customer billing dispute requests by identifying, investigating, and resolving issues through effective communication and documentation. I follow a structured process to reach satisfactory resolutions and help maintain operational smoothness—while staying flexible, teamwork-oriented, and ready to learn in the tourism industry.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Service Rep

Current

Synchrony Global Services Philippines Inc.

Sep 2021 - Present (4 years 9 months)

Processed customer billing dispute requests by identifying, investigating, and resolving issues through clear communication and accurate documentation to achieve satisfactory resolutions. Followed structured workflows to efficiently resolve disputes and maintain operational smoothness.

Customer Service Billing Disputes Customer Communications Documentation Attention To Detail Problem Solving Customer Satisfaction Workflows Teamwork

Education

Degrees, certifications, and relevant coursework

Cebu Institute of Technology - University

Bachelor of Science, Tourism Management

2021 -

Pursuing a Bachelor of Science in Tourism Management at Cebu Institute of Technology–University (started September 2021) to apply tourism management knowledge and customer service skills in the tourism industry.