Open to opportunities

lucio lhea

@luciolhea

Message

Experienced customer service professional with strong problem-solving skills.

Philippines

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What I'm looking for

I seek a customer-focused role where I can apply CRM expertise, resolve complex issues, meet KPIs, and grow into greater responsibility within a collaborative team.

I am an experienced customer service representative with background in telco and travel accounts, skilled at resolving billing, service, and technical issues while meeting performance metrics. I consistently maintain accurate CRM records, escalate complex cases appropriately, and deliver efficient, customer-focused solutions.

I hold a Bachelor of Science in Pharmacy and bring several years of administrative and financial-industry-related support experience. I am dependable, organized, and excel at time management, active listening, and clear verbal and written communication.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Findever

Oct 2024 - Dec 2025 (1 year 2 months)

Assisted customers with travel bookings, cancellations, and inquiries, escalated complex cases and consistently met performance metrics and company procedures.

Travel Support Customer Service Gorgias Time Management Multitasking

Customer Service Representative

Lucio Qualfon Phil. Inc.

Mar 2023 - Apr 2024 (1 year 1 month)

Handled customer calls on billing, service, and technical issues, maintaining CRM records and meeting team performance goals to ensure high customer satisfaction.