Looking for a job

Cristine Jean Aboc

@cristinejeanaboc

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I manage high-volume chat support, resolve complex inquiries, and deliver organized remote administrative assistance.

Philippines

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What I'm looking for

I'm looking to transition into a virtual assistant role where I can provide organized administrative support, clear communication, and streamlined assistance to remote teams and clients.

At Concentrix CVG Philippines Inc., I manage multiple simultaneous customer chat sessions while maintaining rapid, high-quality responses.

I resolve complex inquiries through active listening and critical thinking, staying calm and professional during high-pressure interactions. I also accurately document customer interactions and update databases using internal CRM tools.

With a Bachelor of Science in Criminology, I bring discipline, attention to detail, ethics, and accountability as I transition into virtual assistant work supporting remote teams and clients.

Experience

Work history, roles, and key accomplishments

Current

Advisor I, Chat Support

Current

Concentrix CVG Philippines Inc.

Jan 2024 - Present (2 years 8 months)

Managed multiple simultaneous chat sessions, ensuring rapid response times without compromising quality. Resolved complex customer inquiries using active listening and critical thinking, and maintained professionalism during high-pressure interactions.

Multitasking Problem Solving Active Listening Critical Thinking Data Management CRM Professional communication

Education

Degrees, certifications, and relevant coursework

Tagoloan Community College

Bachelor of Science, Criminology

Bachelor of Science in Criminology degree from Tagoloan Community College, completed in 2024. Developed strong attention to detail, discipline, and a high sense of ethics and accountability.