Open to opportunities

Cristina Shinnick

@cristinashinnick

Message

I deliver accurate, people-centered customer support across complex service environments.

United States

Message

What I'm looking for

I'm looking for a customer-focused role where I can provide accurate, patient support, resolve complex inquiries, manage confidential information, and help people navigate processes with confidence.

At DePaul University, I served as the first point of contact for 150+ students and families daily, resolving questions around registration, billing, financial aid, and university services across phone, email, and in-person channels.

I've supported customers in university, banking, healthcare, retail, and real estate environments, handling confidential records, financial transactions, account support, case documentation, and high-volume service needs. I'm known for staying patient and professional, de-escalating difficult situations, coordinating accurate handoffs, and keeping processes moving smoothly.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

DePaul University

Jan 2011 - Jan 2025 (14 years)

Served as first point of contact for students and families, assisting with registration, billing, financial aid, and university services. Researched and resolved account holds, triaged complex cases, and maintained accurate case documentation in CRM systems.