Cristina Arroyo

I’m a Senior IT Project Manager with 15+ years directing multi-million-dollar technology programs across telecommunications and consulting, focused on PMO governance and regional portfolio management in Latin America. I’m triple-certified PMP®, PMI-ACP®, and Scrum Master, complemented by a Lean Six Sigma Green Belt to continuously optimize delivery processes. I blend Agile, Waterfall, and Hybrid methods to adapt quickly to diverse technology environments and keep execution aligned to measurable business outcomes.

In my current role, I direct PMO governance for a $4.5M USD annual portfolio at NEC de Colombia, reporting portfolio performance and risk to senior leadership while driving end-to-end technology consulting and network service programs with 100% compliance to organizational value delivery plans. I led a three-pillar process improvement initiative (standardization, automation, and governance), cutting delivery error rate from 12% to 5% and improving timelines by 13% through integrated Agile/Scrum practices within traditional environments. I also coordinated regional DataCenter deployment across Central America—driving installation, validation, and commissioning with zero service interruptions—and established service validation frameworks, KPIs, and proactive CAPEX/OPEX budget and risk management, supported by structured change management and cross-functional leadership across multiple countries.