Open to opportunities

Luisa Lopez

@luisalopez1

Senior operations and program leader delivering operational excellence, digital transformation, and scalable implementation programs.

Guatemala

Message

What I'm looking for

I’m looking for a senior operations or program leadership role where I can drive operational excellence, digital transformation, and large-scale implementations—leading cross-functional teams, improving KPIs and profitability, and aligning execution with executive objectives.

I’m a senior operations, program, and PMO leader with 12+ years driving operational excellence, digital transformation, and large-scale implementation programs across Software, Business Intelligence, and Manufacturing industries. I lead cross-functional teams to optimize business operations, improve profitability, and execute strategic initiatives aligned with executive objectives.

In recent roles, I’ve managed enterprise portfolios with SLA commitments, strengthened operational monitoring and control processes, and streamlined workflows across multiple teams to reduce bottlenecks and improve service delivery efficiency. I build accountability through performance evaluations, clear communication channels, and coaching that enables junior team members to take ownership.

I also deliver measurable outcomes through cost optimization and KPI-driven management—implementing ABC costing to identify major cost drivers and directing cost-reduction strategies that increased profitability by 10%. I’m comfortable running programs end-to-end: budgeting and workforce planning, supplier negotiations, ERP/CRM implementation support, and governance using tools like MS Project, ClickUp, Jira, and Power BI.

Experience

Work history, roles, and key accomplishments

Operations Manager

Aseinfo SA GT

Apr 2025 - Apr 2026 (1 year)

Led a multidisciplinary technical team managing enterprise clients and concurrent implementation projects, consistently meeting SLA commitments and improving customer satisfaction. Streamlined operational workflows and strengthened performance through clearer communication, autonomy for junior staff, and recurring evaluations.

Portfolio Management SLA Management Customer Satisfaction Process Improvement Resource Planning Performance Evaluation Problem Solving Operational Excellence KPI Management

Operations Manager

Predik Data-Driven

Jul 2018 - Mar 2025 (6 years 8 months)

Implemented an ABC costing system and directed cost-reduction strategies, increasing profitability by 10%. Managed recruitment, onboarding, KPI performance, operational budgets, and delivered operational improvements through standardized processes and enterprise system implementations.

ABC Costing Cost Optimization Budget Management KPI Management Risk Management Strategic Planning Customer Success Performance Measurement ClickUp Microsoft 365 Agile Methodologies Scrum Waterfall Jira Power BI CRM ERP Supplier Management Process Improvement

Project Coordinator

Central America Data

Apr 2016 - Jun 2019 (3 years 2 months)

Coordinated cross-functional teams to deliver projects on time, within scope, and within budget while ensuring compliance with timelines, budgets, and scope. Established operating procedures, internal controls, and operating manuals, and led progress reporting and departmental integration.

Project Management Timeline Monitoring Budget Management Cross functional Coordination Process Improvement Internal Controls Operating Manual Progress Reports

Quality Assurance Manager

Lacoplast SA

Feb 2013 - Mar 2016 (3 years 1 month)

Standardized product data sheets and led quality processes, including external audits for ISO 9001 and ISO 14001 certifications. Implemented control processes and nonconformity reporting to reduce customer complaints, and trained a 200-person production team on Good Manufacturing Practices.