Luisa Lopez
@luisalopez1
Senior operations and program leader delivering operational excellence, digital transformation, and scalable implementation programs.
What I'm looking for
I’m a senior operations, program, and PMO leader with 12+ years driving operational excellence, digital transformation, and large-scale implementation programs across Software, Business Intelligence, and Manufacturing industries. I lead cross-functional teams to optimize business operations, improve profitability, and execute strategic initiatives aligned with executive objectives.
In recent roles, I’ve managed enterprise portfolios with SLA commitments, strengthened operational monitoring and control processes, and streamlined workflows across multiple teams to reduce bottlenecks and improve service delivery efficiency. I build accountability through performance evaluations, clear communication channels, and coaching that enables junior team members to take ownership.
I also deliver measurable outcomes through cost optimization and KPI-driven management—implementing ABC costing to identify major cost drivers and directing cost-reduction strategies that increased profitability by 10%. I’m comfortable running programs end-to-end: budgeting and workforce planning, supplier negotiations, ERP/CRM implementation support, and governance using tools like MS Project, ClickUp, Jira, and Power BI.
Experience
Work history, roles, and key accomplishments
Operations Manager
Aseinfo SA GT
Apr 2025 - Apr 2026 (1 year)
Led a multidisciplinary technical team managing enterprise clients and concurrent implementation projects, consistently meeting SLA commitments and improving customer satisfaction. Streamlined operational workflows and strengthened performance through clearer communication, autonomy for junior staff, and recurring evaluations.
Operations Manager
Predik Data-Driven
Jul 2018 - Mar 2025 (6 years 8 months)
Implemented an ABC costing system and directed cost-reduction strategies, increasing profitability by 10%. Managed recruitment, onboarding, KPI performance, operational budgets, and delivered operational improvements through standardized processes and enterprise system implementations.
Project Coordinator
Central America Data
Apr 2016 - Jun 2019 (3 years 2 months)
Coordinated cross-functional teams to deliver projects on time, within scope, and within budget while ensuring compliance with timelines, budgets, and scope. Established operating procedures, internal controls, and operating manuals, and led progress reporting and departmental integration.
Quality Assurance Manager
Lacoplast SA
Feb 2013 - Mar 2016 (3 years 1 month)
Standardized product data sheets and led quality processes, including external audits for ISO 9001 and ISO 14001 certifications. Implemented control processes and nonconformity reporting to reduce customer complaints, and trained a 200-person production team on Good Manufacturing Practices.
Education
Degrees, certifications, and relevant coursework
ADEN University
Master of Science, Operations Management
Earned a Master of Science in Operations Management at ADEN University in Miami, Florida.
Rafael Landivar University
MBA, Business Administration
Completed an MBA in Business Administration at Rafael Landivar University in Guatemala City.
Del Valle of Guatemala University
Bachelor of Science, Industrial Engineering
Earned a Bachelor of Science in Industrial Engineering at Del Valle of Guatemala University in Guatemala City.
Availability
Location
Authorized to work in
Job categories
Skills
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