CCCristian Cortes
@cristiancortes
IT Support specialist delivering reliable end-user support and automation to boost uptime and reduce manual workload.
ColombiaWhat I'm looking for
I’m a bilingual IT Support Specialist with 4+ years of hands-on experience providing Tier 1 & Tier 2 support to 2,000+ end users across corporate environments. I’m known for troubleshooting hardware/software/network issues, managing IT infrastructure, and maintaining 99.5% system uptime while minimizing service disruption.
My strength is combining solid identity and productivity administration with automation. I manage Active Directory and Microsoft 365, configure Microsoft Entra ID (Azure AD) with MFA and basic Conditional Access, and automate user registration and computer asset tracking using Python, PowerShell, and REST API integrations—reducing manual workload by 70% and improving data accuracy.
I also support continuous improvement through QA and documentation. I run functional QA testing and automation validation with Selenium (ChromeDriver), handle incident reporting and defect tracking, and keep technical KB articles, test cases, troubleshooting guides, and process workflows organized—because clear communication prevents repeat issues.
Experience
Work history, roles, and key accomplishments
Bilingual IT Support & QA
Current Company
Jan 2024 - Present (2 years 3 months)
Provided Tier 1/2 technical support for 1,500+ end users, maintaining 99.5% system uptime and minimizing service disruption. Automated user registration and computer asset tracking with Python/PowerShell and REST APIs, reducing manual workload by 70%.
IT Automation & QA Projects
Freelance
Jan 2024 - Jan 2025 (1 year)
Designed and deployed Python automation and custom REST API integrations to improve data flow and reduce manual intervention for small business clients. Built Selenium-driven browser automation tools and delivered end-to-end testing, validation, and documentation.
IT Help Desk Technician
Posse Herrera Ruiz (PHR Legal)
Aug 2022 - Jan 2023 (5 months)
Delivered remote and on-site IT support for 500+ internal users in a corporate legal environment, installing and configuring hardware, software, and peripherals. Managed incident tickets and troubleshot network connectivity and conference room AV equipment, improving resolution time by 20%.
Machine Assistant & Technician
Bolsecol
Mar 2020 - Jan 2021 (10 months)
Performed preventive and corrective maintenance on office PCs, printers, and basic network infrastructure to minimize downtime. Documented equipment issues and maintenance activities while following strict technical procedures and safety protocols.
Education
Degrees, certifications, and relevant coursework
SSSENA (Colombian National Training Service)
Computer Equipment Maintenance Technician, Computer Equipment Maintenance
Completed training as a Computer Equipment Maintenance Technician at SENA (Colombian National Training Service).
SSSENA (Colombian National Training Service)
Technical High School Diploma, International Business
Earned a technical high school diploma focused on international business through SENA.
Colegio PAE
Automation Engineering, Automation Engineering
Enrolled in Automation Engineering at Colegio PAE; the program is listed as incomplete.
USUniversidad de La Salle
Attended Universidad de La Salle; program details and completion status were not provided.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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