Juan Restrepo
@juanrestrepo1
IT Support Specialist and Systems & Operations Lead focused on reliable infrastructure.
ColombiaWhat I'm looking for
I’m an IT professional with 6 years of hands-on experience in technical support, infrastructure management, and team leadership. I maintain and troubleshoot Windows/Linux servers, networks, and end-user devices, while managing the full operational reliability needs of my team.
Since 2019, I’ve led and supervised a team of ~10 people and served as the primary technical point of contact for hardware, software, and connectivity issues. I also integrate AI tools into business workflows, support databases with basic SQL, build basic web interfaces with HTML/CSS/JavaScript, and work with Docker—while currently pursuing a Software Development certification and actively seeking remote roles with international teams.
Experience
Work history, roles, and key accomplishments
IT & Operations Lead
MegaFantasy
Jan 2019 - Present (7 years 4 months)
Led and supervised a ~10-person team by delegating technical and operational tasks to maintain performance. Managed Windows/Linux server infrastructure, LAN/WAN networks, and end-user devices, while integrating AI tools to automate internal workflows and building basic web interfaces with HTML, CSS, and JavaScript.
Sales Associate
Tennis
Jan 2018 - Jan 2019 (1 year)
Provided personalized customer service in a high-traffic retail environment while supporting inventory management. Strengthened communication and teamwork through daily sales and operations execution.
Education
Degrees, certifications, and relevant coursework
CESDE – Centro de Estudios Superiores en Diseño y Educación
Technical Certificate – Software Development Assistant, Software Development
2024 -
Pursuing a technical certificate in software development assistant at CESDE in Medellín, Colombia.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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