At SellCord Co., I’m the sole IT contact for 170 employees across 8 countries. I built the company’s Jira service desk from scratch, with request forms, workflows, SLAs, automations, and a Slack integration.
I manage identity and access, SaaS platforms, and 119 macOS and Windows devices. I also launched an IronScales phishing simulation and security awareness program, and use PowerShell and Bash scripts to resolve issues remotely and automate routine tasks.
At PressReader Inc., I supported distributed teams and managed security across integrated environments. I led the implementation of Jira ticketing and automated IT monitoring to meet SLA goals.
At EPAM Systems, I led an IT support team serving over 700 users across Latin America. I also designed connectivity solutions and managed Linux-based clusters and in-house data centers.
