Cristian Castillo

I’m a Virtual Assistant specializing in appointment setting, real estate operations, and customer support. I deliver organized, high-quality results in remote environments, combining reliable execution with strong client communication.

In my current role as an Executive Assistant – Real Estate & Insurance (Virtual Assistant), I prepare accurate insurance and real estate quotes, audit 40+ weekly quotes, and build comparison spreadsheets. I also train Virtual Assistants to ensure consistent quoting performance.

Previously, as a Tech Support Specialist (Chat & Back Office) for Concentrix - Xbox, I resolved onboarding, hardware, billing, and repair issues. I ranked #1 in monthly customer satisfaction (95%+ CSAT), consistently driving fast, accurate outcomes.

I’ve also handled high-volume support across financial and healthcare campaigns—managing 60+ daily financial inquiries with 95%+ quality scores and scheduling 40+ weekly medical insurance appointments with 30%+ conversion rates. From voice and back office to appointment scheduling and back-end troubleshooting, I’m at my best when workflows are clear and expectations are high.