At ELEVATE TEAMS, I maintained member records, policy documentation, and compliance information across SharePoint and AMS 360. I also updated Excel spreadsheets and followed up on pending documentation.
At THE CALL CENTER GROUP, I handled 80–100 daily calls across customer service campaigns, assisting clients with subscriptions, missed deliveries, and payments. I also supported vulnerable populations, including nursing home and assisted living residents.
At WELLCARE, I assisted health plan members with coverage, benefits, eligibility, and policy questions, and coordinated medical appointments. My experience also includes sales advising at COMPUMATT S.A., where I managed post-sale follow-up and completed minor public procurement processes.
