Miguel Soto
@miguelsoto
Bilingual remote virtual assistant and translator delivering precise administrative and client support.
NicaraguaWhat I'm looking for
I am a proactive, detail-oriented bilingual Virtual Assistant and Translator with 3+ years supporting U.S.-based executives and insurance agencies, delivering autonomous remote support with professionalism and discretion.
I manage calendars, emails, CRM updates, billing tasks, policy quotes, renewals, and claims coordination while translating legal and business documents between Spanish and English.
I excel at problem solving, relationship building, and producing timely reports and presentations that keep operations running smoothly and clients informed.
Experience
Work history, roles, and key accomplishments
Virtual Assistant and Translator
Shenandoah Insurance - Agent 7
Jan 2024 - Present (1 year 9 months)
Provides remote bilingual administrative support including email and calendar management, preparing insurance quotes, tracking deadlines, and coordinating documentation to support licensed agents and client interactions.
Virtual Assistant
Villanueva's Professional Services
Jan 2021 - Dec 2023 (2 years 11 months)
Managed calendars, emails, CRM updates, and client communications for insurance executives; prepared quotes and processed policy renewals, endorsements, and cancellations to streamline agency operations and improve turnaround times.
CODelivered bilingual customer and technical support to U.S. clients, managed CRM tickets, performed data entry and escalations, and maintained quality standards under high-volume conditions.
Education
Degrees, certifications, and relevant coursework
National University of Nicaragua
Bachelor's degree, Communication
Bachelor's degree with focus on bilingual communication and administrative operations supporting remote executive and insurance agency work.
MTF Institute of Management Technology and Finance
Professional Diploma, CRM platforms Management
Completed a Professional Diploma in CRM platforms Management to support efficient agency and CRM operations.
GOCertificate, Digital Marketing / Google Workspace
Completed Google courses in Fundamentals of Digital Marketing and Google Workspace tools to support digital communication and reporting.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Job categories
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