CRISTIAN CAMILO CHAVARRIAGA MONTOYA

At Health Prime, I process prior authorizations for outpatient radiology procedures for U.S. hospitals, including MRI, CT, and other diagnostic imaging studies. I navigate payer portals, verify insurance eligibility, follow up on denials, and support timely patient care and reimbursement.

I manage 55+ cases per day while maintaining 94%+ quality accuracy and meeting SLA requirements. I use Epic and Availity daily, maintain detailed case documentation, and handle protected health information in full HIPAA compliance.

Previously at Corbeta S.A.S., I tracked sales performance and implemented marketing and promotional strategies to expand market reach and support commercial goals. At Intouch 24/7, I resolved account, transaction, and payment inquiries for a prepaid card campaign.

I'm a Marketing and International Business graduate who brings advanced English, customer service experience, and a detail-focused approach to healthcare back-office operations. I work effectively with U.S.-based teams using Google Workspace, Microsoft Teams, Zoom, ChatGPT, and Claude.