Open to opportunities

Cristene Danelle Joy Santing

@cristenedanellejoysa

Message

I resolve customer inquiries and streamline order support across email, phone, and chat.

Philippines

Message

What I'm looking for

I'm looking for a full-time customer support role where I can resolve customer concerns, improve service workflows, contribute to a reliable team, and work flexibly across US, UK, or Australian time zones.

At a US-based DTF Printing Company, I handled 20–50 customer inquiries daily across email, phone, and live chat, resolved order, shipping, artwork, and product concerns, and processed 100+ Shopify orders each day. I also led six support representatives through daily coaching, feedback, workflow coordination, and quality reviews.

Previously, I supported customers and processed cash, card, and digital payments at Sanford Marketing Corporation. I bring clear communication, patience, conflict resolution, and practical experience with Google Workspace, Microsoft 365, Slack, Teams, Zoom, and remote work tools.

Experience

Work history, roles, and key accomplishments

Customer Service Associate / Customer Support

DTF Printing Company

Jan 2026 - Jun 2026 (5 months)

Handled 20-50 customer inquiries daily via email, phone, and live chat, resolving order, shipping, and product issues. Led a team of 6 support representatives, provided coaching and feedback, and processed 100+ Shopify orders daily while ensuring quality assurance.