CSCherry Surigao
@cherrysurigao
Dedicated customer service assistant with 12 years of experience.
PhilippinesWhat I'm looking for
I am a dedicated and experienced Customer Service Assistant with over 12 years of proven expertise in delivering exceptional customer support in dynamic environments. My ability to manage high-pressure situations and multitask efficiently has allowed me to resolve customer inquiries effectively, ensuring satisfaction and loyalty.
Throughout my career at Sanford Marketing Corporation, I have been known for my hardworking nature, dependability, and proactive problem-solving skills. I take pride in creating positive customer experiences and have successfully handled customer complaints, inquiries, returns, refunds, and replacements. My role has also involved supervising cashier operations and training new staff in customer service protocols.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Sanford Marketing Corporation
Dec 2013 - Present (11 years 6 months)
Oversaw Front-End, Online Shopping, and GrabMart operations, managing customer complaints, inquiries, returns, and refunds. Supervised cashier teams, ensured excellent service delivery, and trained new staff on protocols and systems. Prepared comprehensive weekly and monthly reports, including Institutional Sales and KPI metrics.
Customer Assistant
Sanford Marketing Corporation
Oct 2012 - Present (12 years 8 months)
Assisted customers with product inquiries and provided support to enhance their shopping experience. Resolved minor customer issues and directed complex problems to appropriate personnel.
Cashier
Sanford Marketing Corporation
Jun 2012 - Present (13 years)
Processed customer transactions accurately and efficiently, handling cash and card payments. Maintained a clean and organized checkout area, ensuring a positive shopping experience.
Education
Degrees, certifications, and relevant coursework
University of Caloocan City
Bachelor of Science in Business Administration, Financial Management
Studied Business Administration with a major in Financial Management. Gained foundational knowledge in financial principles and business operations.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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