Cristara Owens

Orchestrated complex provider schedules across multi-state operations using Salesforce and Qgenda, achieving 98% on-time coverage fulfillment. Strengthened provider engagement and retention through relationship-building and proactive conflict resolution, reducing schedule gaps by 20% through data analysis and process refinement.

Launched a profitable food service business, achieving break-even within 4 months through targeted local marketing and efficient cost controls. Oversaw end-to-end operations, including menu innovation, vendor contracts, and health compliance, while training and supervising a rotating team to maintain 95% customer satisfaction.

Streamlined provider staffing for over 15 locations, improving schedule efficiency by 30% through automation tools. Supported new site launches with tailored scheduling strategies to ensure seamless ramp-up, collaborating cross-functionally with HR and operations to balance staffing demands and cost controls.

Founded and grew a regional logistics firm, achieving over $500K in annual revenue at peak. Managed contracts, broker relationships, and regulatory compliance across state lines, leveraging data to optimize routing and dispatch efficiency, which reduced fuel costs by 15%.

Delivered Tier 2+ support to enterprise clients, maintaining a 98% satisfaction rating and leading user training initiatives to support client onboarding and retention. Collaborated with engineering to diagnose system bugs and streamline product updates, while conducting thorough product QA.

Completed a Master of Business Administration with a focus on Global Management. Gained expertise in international business strategies, cross-cultural leadership, and global market dynamics.

Earned a Bachelor of Science in Business Administration, with a minor in Human Resources. Developed foundational knowledge in business operations, management principles, and human capital strategies.

Obtained an Executive Certification in Business Administration and Human Resources. Focused on advanced concepts in organizational leadership and strategic human resource management.

Completed the Google Project Management Specialization, covering agile methodologies, project planning, and execution. Developed practical skills in managing complex projects from initiation to closure.