Open to opportunities

Cristara Owens

@cristaraowens

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Strategic business leader with over 10 years of experience.

United States

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What I'm looking for

I am looking for an executive-level role that fosters growth, innovation, and operational excellence in a dynamic environment.

I am a strategic and results-driven business leader with over 10 years of progressive experience in customer operations, business development, and project management. My proven ability to drive operational excellence and lead cross-functional teams has enabled me to execute high-impact initiatives that optimize service delivery and enhance customer satisfaction. I possess an entrepreneurial mindset, demonstrated by my record of launching and scaling business ventures.

Currently, I serve as a Provider Coverage Coordinator at SCP Health, where I orchestrate complex provider schedules across multi-state operations, achieving a remarkable 98% on-time coverage fulfillment. My previous experience includes founding and directing operations for Fryancee Food Truck, where I successfully launched a profitable food service business within four months. I have also held roles that required streamlining operations and improving efficiency, such as my time as a Physician Scheduler at InCompass Health and as the Owner & Logistics Manager of Prodigious Freight, LLC.

Experience

Work history, roles, and key accomplishments

Current

Provider Coverage Coordinator

Current

SCP Health

Sep 2023 - Present (1 year 10 months)

Orchestrated complex provider schedules across multi-state operations using Salesforce and Qgenda, achieving 98% on-time coverage fulfillment. Strengthened provider engagement and retention through relationship-building and proactive conflict resolution, reducing schedule gaps by 20% through data analysis and process refinement.

Salesforce Qgenda Scheduling Relationship Management Data Analysis Process Improvement Conflict Resolution

Founder & Operations Director

Fryancee Food Truck

Aug 2023 - Jun 2024 (10 months)

Launched a profitable food service business, achieving break-even within 4 months through targeted local marketing and efficient cost controls. Oversaw end-to-end operations, including menu innovation, vendor contracts, and health compliance, while training and supervising a rotating team to maintain 95% customer satisfaction.

Operations Management Local Marketing Cost Control Vendor Management Menu Innovation Team Leadership Customer Service

Physician Scheduler

InCompass Health

Sep 2022 - Jun 2023 (9 months)

Streamlined provider staffing for over 15 locations, improving schedule efficiency by 30% through automation tools. Supported new site launches with tailored scheduling strategies to ensure seamless ramp-up, collaborating cross-functionally with HR and operations to balance staffing demands and cost controls.

Automation Tools Strategic Planning Operations Management Cost Control Site Launch Support

Owner & Logistics Manager

Prodigious Freight, LLC

Jan 2018 - Jul 2022 (4 years 6 months)

Founded and grew a regional logistics firm, achieving over $500K in annual revenue at peak. Managed contracts, broker relationships, and regulatory compliance across state lines, leveraging data to optimize routing and dispatch efficiency, which reduced fuel costs by 15%.

Logistics Business Development Contract Management Regulatory Compliance Optimization Routing

Customer Support Analyst & QA Tester

Paragon Application Systems

May 2014 - May 2021 (7 years)

Delivered Tier 2+ support to enterprise clients, maintaining a 98% satisfaction rating and leading user training initiatives to support client onboarding and retention. Collaborated with engineering to diagnose system bugs and streamline product updates, while conducting thorough product QA.

Customer Support QA Testing Onboarding User Training Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Strayer University

MBA, Global Management

Completed a Master of Business Administration with a focus on Global Management. Gained expertise in international business strategies, cross-cultural leadership, and global market dynamics.

William Peace University

B.S., Business Administration with a minor in Human Resources

Earned a Bachelor of Science in Business Administration, with a minor in Human Resources. Developed foundational knowledge in business operations, management principles, and human capital strategies.

Strayer University

Executive Certification, Business Administration & HR

Obtained an Executive Certification in Business Administration and Human Resources. Focused on advanced concepts in organizational leadership and strategic human resource management.

Coursera

Specialization, Google Project Management

Completed the Google Project Management Specialization, covering agile methodologies, project planning, and execution. Developed practical skills in managing complex projects from initiation to closure.