FAIZAH LUNA

Managed emails, calendars, and appointments; handled data entry, file organization, and document preparation. Supported team members with day-to-day administrative tasks.

Managed high-volume email and phone inquiries, reducing response delays and unresolved tickets. Processed orders and refunds via Shopify and coordinated with 3PL partners.

Sourced and qualified candidates and leads daily using multiple platforms. Managed appointment setting, follow-ups, and CRM lead tracking, and processed onboarding documentation.

Handled credentialing and onboarding for new healthcare staff, maintained employee files, and tracked leave requests and performance reviews. Assigned and scheduled patient cases to therapists, caregivers, and nurses.

Updated patient demographics, billing, and insurance data in EMR systems. Assisted with front-desk operations, appointments, and patient inquiries while maintaining confidentiality.

Provided full administrative and medical office support to physicians and management. Managed HR tasks including onboarding, attendance audits, leave processing, and payroll support.

Assisted customers with service inquiries and product information. Performed clerical and administrative support tasks and maintained accurate documentation.

Edited and encoded medical terminology and reference data. Responded to phone inquiries and maintained documentation accuracy.

Encoded and verified financial and sales data. Organized and filed confidential business documents.

Bachelor of Science in Computer Science degree from STI College Recto, Manila, completed in 2001.