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Crisla Pott

@crislapott

I build scalable marketplace products that improve operations, customer experience, and efficiency across complex multi-market environments.

Brazil

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What I'm looking for

I'm looking for complex, multi-market product environments where I can solve high-impact problems through strong product judgment, data, AI-assisted workflows, and cross-functional collaboration.

At Rappi, I built and scaled real-time operational products across 9 LATAM countries, cutting incident response from over an hour to under 15 minutes and generating $500K/year in efficiency gains.

I've grown from frontline marketplace operations into Product Management, owning roadmaps for monitoring, automation, alerting, post-order experiences, and operational platforms. My work includes reducing cancellations by 5%, launching a WhatsApp support bot that generated over $360K/year in efficiency gains, and building an AI-powered evidence-scoring system that reduced unwarranted compensation payouts by $20K per month.

I also build AI-enabled products independently, including an anti-fraud onboarding pipeline and Hotzones, a geospatial demand-prediction MVP for Bogotá.

Experience

Work history, roles, and key accomplishments

Product Manager — Platforms & Consumer

Rappi

Jul 2022 - Jun 2026 (3 years 11 months)

Built and scaled a real-time monitoring platform across 9 LATAM countries, reducing incident response time from over 1 hour to under 15 minutes. Owned the roadmap for internal operational platforms and led the rollout of a WhatsApp-based automation bot, generating over $360K/year in efficiency gains.

Product Management Roadmapping Real time Monitoring Automation A B Testing AI Amazon Chime VoIP Marketplace Health Operational Excellence

Operations & Strategy Lead

Rappi

Jun 2019 - Jun 2022 (3 years)

Led end-to-end discovery and execution of the courier payment method migration, improving payment reliability and partner satisfaction across multiple markets. Built the Operations Control Center from scratch, a real-time monitoring platform covering 9 countries, reducing incident response time from over an hour to under 15 minutes.

Regional Operations Analyst

Rappi

Oct 2018 - May 2019 (7 months)

Achieved the lowest cancellation rate among all Brazilian cities under direct management, establishing Porto Alegre as a national benchmark for live operations. Conceptualized live operations processes later scaled to multiple Brazilian states, and recruited, trained, and managed regional operations and delivery partner teams.

Operations Assistant

Rappi

Mar 2018 - Oct 2018 (7 months)

Supported courier onboarding and troubleshooting, helping delivery partners navigate the app and resolve operational issues in real time. Built early analytical skills by identifying recurring courier pain points and escalating patterns to the operations team.

Education

Degrees, certifications, and relevant coursework

Fundacao Getulio Vargas (FGV)

Post-Graduate, Project Management

2021 - 2023

Post-Graduate in Project Management, Strategy & Business from Fundacao Getulio Vargas (FGV) from 2021 to 2023.

Universidade Federal do Rio Grande do Sul (UFRGS)

Master's, Ecology

2016 - 2018

Master's in Ecology with a research fellowship in the Biodiversity Research Program (PPBio), studying environmental impacts on native fish populations.