At Pirate Travel ( Cruise Pirate, AI Powered Host Agency), I handle customer enquiries and rejections, speak with key decision makers, and manage customer follow-ups. I handle 150–200 calls per day and have a booking rate of 15% per week.
At Goldstone Contracting Inc., I booked and scheduled appointments using Calendly and operated the Vicidial dialing system. I averaged two booked appointments a day, with a 70–75% success rate over a five-day week.
As an Outbound Sales Agent, I made calls to promote health supplements and wellness products, processed orders and payment information, and handled customer questions and objections. I used Vicidial and HubSpot CRM tools.
At Sutherland, I answered customer calls and provided support through voice, chat, and email. I also entered finance and billing data, created spreadsheets, and received a five-star customer satisfaction rating.
